Patient Access Officer - London, United Kingdom - HCA Healthcare UK

HCA Healthcare UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care._

Location:
HCA at University College Hospital London

Contract:
Permanent & full time - varied shifts between a mix of early shifts (08:00-16:00) or late shifts (10:00-18:00)

Salary:
Up to £26,600 per annum dependent on skills & experience

Employment Package:

We will look after you with private healthcare insurance for you and your family, a contributory pension scheme and a vast range of additional rewards.

25 days annual leave and 8 days bank holiday

About the Facility

Working in partnership with University College Hospital NHS Foundation Trust, HCA UK at University College Hospital is a dedicated private facility offering expert care for patients with cancer and blood disorders.

Our team of experienced doctors and nurses provide the highest quality of personalised care, at all stages of treatment for our patients.

We are continually investing in our facilities to make sure our patients have access to the latest treatments and technology, including our advanced radiotherapy and JACIE-accredited bone marrow transplant service.

The Patient Access Officer will provide an administrative service to patients, consultants and third parties to facilitate the overall care and financial aspects of service within the hospital.

Duties and responsibilities

Meet and greet patients, visitors, consultants and staff and deal with their enquiries while also answering telephone calls promptly and professionally
To register patients in accordance to the HCA registration policy, verify all patient demographics and insurance details, whilst ensuring both computer systems are mirrored [HCA & NHS]
To liaise with patients, consultants, insurance companies and third parties relating to authorisation of treatment, care and financial aspects of all patients
To provide an accurate written quotation for selfpay patients and ensure that we receive payment in full prior to treatment
Ensure that all charges have been entered onto the patient account prior to month end and billing targets are met
Responsible for ensuring that the patient account has sufficient detailed notes for each episode of care, while also accurately record all payments onto the patient account, reconcile and bank all cash/payments on a daily basis. In line with HCA banking directive
Compilation of all the necessary documentation to support refunds and consultant payments
Ability to resolve all outstanding queries on processed admissions relating to insurance cover, letters of guarantee, charges, selfpay deposits and billing queries

Skills and experience

Previous experience in a similar role within healthcare is essential
Accuracy and attention to detail
Excellent communication skills

About the individual

You will also actively participate as a member of a team to move the team towards completion of tasks, goals, and objectives; demonstrate leadership and influence others to be the best they can be and inspire our colleagues and patients; and deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.

LI-JA1