Executive Housekeeper - London, United Kingdom - The Trafalgar St. James, Curio Collection by Hilton

The Trafalgar St. James, Curio Collection by Hilton

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
CRI2612

Branch:
The Trafalgar St. James, Curio Collection by Hilton

Location:
Trafalgar St James, London (South West)

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Hours per week:40

Posted date:29/05/2024

Closing date:12/07/2024

We have an exciting opportunity for an ambitious and driven Executive Housekeeper to join our team.

The Role

In this pivotal role, you will be responsible for overseeing all aspects of guestroom cleanliness and presentation, ensuring our valued guests enjoy the highest standards of comfort and luxury.

You will lead by example, providing hands-on support and coaching to your team, fostering a positive and motivated work environment.

Duties and Responsibilities:

-
Implement and uphold housekeeping standards and protocols: Establish and maintain high cleanliness standards, ensuring that they are consistently met across all guest rooms and public areas.
-
Oversee daily housekeeping operations: Manage the daily workflow of housekeeping staff to ensure rooms are cleaned and prepared efficiently and to a high standard.
-
Conduct regular inspections: Perform routine inspections of guestrooms and public areas to ensure they are kept in immaculate condition, identifying any areas needing attention.
-
Train, mentor, and motivate the team: Provide ongoing training and support to the housekeeping team, fostering a culture of excellence and teamwork.
-
Manage supplies and inventory: Monitor and maintain housekeeping supplies and inventory, ensuring adequate stock levels and proper storage.
-
Maintain contractor and supplier relationships: Build and maintain positive relationships with contractors and suppliers to ensure timely delivery of supplies and adherence to quality standards.
-
Liaise with other departments: Work closely with Front Office and Engineering departments to ensure seamless guest service and address any issues promptly.
-
Address guest concerns: Respond to guest complaints and concerns in a professional manner, developing and implementing action plans to improve the department's performance.
-
Experience: Proven experience as an Executive Housekeeper or in a similar leadership role within a luxury or lifestyle hotel environment.
-
Knowledge: Familiarity with Leading Quality Assurance (LQA) standards and HotSOS system is highly desirable.
-
Attention to Detail: Exceptional attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation.
-
Leadership Skills: Strong leadership and interpersonal skills, with the ability to effectively motivate and empower a team.
-
Communication and Problem-Solving: Excellent communication skills and the ability to resolve issues promptly and efficiently.
-
Pressure Management: Ability to work effectively under pressure and manage multiple priorities simultaneously.
-
Experience: Previous experience working within a five-star hotel environment is a significant advantage.

Executive Housekeeper

Location:
The Trafalgar St James, London

In this pivotal role at The Trafalgar St James, you will be responsible for overseeing all aspects of guestroom cleanliness and presentation, ensuring our valued guests enjoy the highest standards of comfort and luxury.

You will lead by example, providing hands-on support and coaching to your team, fostering a positive and motivated work environment.

Duties and Responsibilities
-
Implement and uphold housekeeping standards and protocols: Establish and maintain high cleanliness standards, ensuring they are consistently met across all guest rooms and public areas.
-
Oversee daily housekeeping operations: Manage the daily workflow of housekeeping staff to ensure rooms are cleaned and prepared efficiently and to a high standard.
-
Conduct regular inspections: Perform routine inspections of guestrooms and public areas to ensure they are kept in immaculate condition, identifying any areas needing attention.
-
Train, mentor, and motivate the team: Provide ongoing training and support to the housekeeping team, fostering a culture of excellence and teamwork.
-
Manage supplies and inventory: Monitor and maintain housekeeping supplies and inventory, ensuring adequate stock levels and proper storage.
-
Maintain contractor and supplier relationships: Build and maintain positive relationships with contractors and suppliers to ensure timely delivery of supplies and adherence to quality standards.
-
Liaise with other departments: Work closely with Front Office and Engineering departments to ensure seamless guest service and address any issues promptly.
-
Address guest concerns: Respond to guest complaints and concerns in a professional manner, developing and implementing action plans to improve the department's performance.
-
Experience: Proven experience as an Executive Housekeeper or in a simi