Desktop Support Analyst Onsite - London, United Kingdom - Huntress

Huntress

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Desktop Support Analyst (Onsite)

London
12 Months

- £30,000-£35,000

A national Wealth Management company are looking for an experienced Desktop Support Analyst to join their ever-growing IT function. The role will provide support to teams company wide including business services, finance, banking and financial services.

Responsibilities:

Monitor the progress of incidents and requests from raise to solution and keeping users informed of the progress
Timely fault diagnosis
Supporting the video conferencing equipment and meeting room technology
Raising and maintain calls in the IT Service Management Tool where appropriate
Triaging faults to appropriate thirdparty providers or other internal support teams
Creating documentation for trending incidents and sharing knowledge with the Service Desk team
Carrying out desk visits where there may be a physical problem
Building laptops for new joiners and replacement devices
Supporting the onboarding of new service and systems that transition from project to BAU
Other Desktop Support related tasks

Skills/Experience:

Excellent communication and interpersonal skills with management, team, peers and vendors
Excellent resource management and planning skills
Ability to provide on

- site local support