Customer Care Co-ordinator - Ripley, United Kingdom - Polypipe

Polypipe
Polypipe
Verified Company
Ripley, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Manthorpe Building Products is a multi-award winning designer, manufacturer and supplier of plastic injection moulded, vacuum formed and extruded products for the building industry, with extensive product ranges available throughout the UK.


We currently have an exciting opportunity for a Customer Care Coordinator to join our company and work in the Customer Experience team.


Role:
Responsible for delivering a World Class customer care experience to all customers with the objective of 100% customer satisfaction.


Responsibilities:


  • To process sales orders in an accurate and timely manner
  • To maintain thorough and accurate CRM records
  • To investigate and resolve complaints quickly and patiently
  • To investigate invoice queries and raise credit notes when necessary
  • To build positive relationships with Manthorpe customers
  • Produce and follow up quotations including take offs
  • Support the external sales force and provide information from CRM upon request includes adhoc administration and support
  • Identify bolt on (upselling) opportunities
  • Secure appointments for the external sales team as appropriate
  • Support and liaise with other departments e.g. technical, commercial, finance and operations.

Experience:


  • A background in commercial administration services
  • Excellent communication skills
  • Good IT Skills including MS Office Applications

Hours of work:
You will be working Monday - Friday 8:30am until 5:00pm


Job Types:
Full-time, Permanent


Schedule:

  • Monday to Friday

Work Location:
In person
More jobs from Polypipe
See all jobs of Polypipe