Customer Sales Advisor - Smethwick, United Kingdom - Industrial Recruitment Solutions Ltd

Industrial Recruitment Solutions Ltd
Industrial Recruitment Solutions Ltd
Verified Company
Smethwick, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Industrial Recruitment Solutions Ltd (IRS) are urgently recruiting for
Customer Sales Advisor join their clients in
Smethwick.


Duties include but are not limited to:

  • Deal with customer queries efficiently and effectively or escalate where necessary.
  • Input customer orders and raise delivery notes to ensure ontime order delivery.
  • Arrange the collection of returning goods from customer premises.
  • Upon request, update customer order delivery status including live and outstanding deliveries.
  • Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
  • Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
  • Assist in populating and maintaining central customer database (CRM)
  • Actively promote all company services and participation in sales promotions.
  • Be flexible and willing to undertake tasks and roles, e.g., Parts + Service + Sales.
  • Raise any concerns with the Office support manager as and when necessary.
  • Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
  • Arrange the collection of returning goods from customer premises.
  • Monitor backorders and VORs and input into production to expedite overdue orders.
  • Produce accurate export documentation and invoices to enable timely payment from customers.
  • Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
  • Telephone liaison with overseas sales offices & foreign customers as necessary
  • Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required.

PERSON SPECIFICATION

  • Proven experience working within in a fastpaced telephone sales environment
  • Proficiency in MS Office (MS Excel and MS Outlook in particular).
  • A basic technical understanding of the products and services offered by Carwood Motor Units Limited.
  • Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink2
  • Proven experience to work as part of a team.
  • Attention to detail and problemsolving skills.
  • Excellent written and verbal communication skills.
  • Strong organisational skills with the ability to multitask.
  • Displays a good attitude towards work, and the aims and objectives of the company.

Working hours:
Monday - Friday 8:00 to 17.00 or 08.30 to 17.30


Salary:
£23,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
In person
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