Customer Service Advisor - Nottingham, United Kingdom - Harper Recruitment Group

Harper Recruitment Group

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Service Advisor 12 month FTC

Salary:
£19,760k-£20,800k doe

Location:
Nottingham City Centre (Hybrid Working)

Hours:
Monday-Friday 9am-5pm

We are looking for relationship builders who are able to build rapport over the telephone and that take pride in delivering an exceptional experience to their client base.

This role will be based in Nottingham city centre and offers hybrid working.

Duties include:

Demonstrate strong listening skills and build rapport with customers
Provide advice and guidance to customers
Record all client contact activity on the CRM database system
Adhere to service level agreements and quality standards

Skills and experience required:

Previous experience within a customer service lead role within a contact centre or similar
Strong communication skills and excellent telephone manner
Proven problemsolving ability and ability to work under pressure

Company Benefits:

Discretionary Bonus Scheme (up to 15% of salary)
Pension Scheme
25 days annual leave and your birthday off (plus 8 days bank holiday)
Private healthcare
Life insurance
Income Protection
Season ticket loans for travel
Cycle Scheme

The role would suit a customer orientated individual who enjoys dealing with people and working as part of a team.

The company offers superior company benefits including the opportunity to work in a fun, lively and modern office space based in the heart of the Nottingham centre.

You will receive full training and support and the chance to work as part of a friendly professionalteam.