Centre Support Assistant - London, United Kingdom - OFF THE WALL RECRUITMENT LIMITED

OFF THE WALL RECRUITMENT LIMITED

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To assist in providing an outstanding service, we require a charismatic
Centre Support Assistant.

You'll be based in and around our Minories and London business centres and in a busy team, reporting to the Centre Manager.

We pay employees above the Living Wage requirements and you'll get a host of benefits listed below.

You'll be dealing with clients every day so professionalism is of the utmost importance.

We strive and succeed to be the best in our industry, previously winning various awards such as _
BCA's Business Centre of the Year_, featuring in the _
Sunday Times Top 100 Best Small Companies to Work For _
Top 100 for 7 consecutive years.

We are also _
Investors in People_ accredited.

If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you.

We have training available every year to help you grow in your role in order for you to progress further when opportunities become available.

Key Responsibilities and Accountabilities:

To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
To work between various centres as support when and as needed
To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele
To provide cover for the reception as and when required
To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other information
To process catering orders and meeting room requests made by clients
To deal with customer requests in a prompt and timely manner
Assisting the Centre Manager with Doughnut Friday and the daily distribution of fruit
To make teas and coffees for conference/meeting rooms
To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
To book various chargeable services for clients such as couriers and taxis
To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required
To create and issue welcome packs for new clients

Role Related Development:

To understand the principles of Health and Safety and Security procedures
To undergo project and research work as required for the Centre Manager
To support our Service Success Chain
Local area and basic product knowledge
Attend training to develop relevant knowledge and skills
Training and development to help you progress not only in the company, but as a person too
The above accountabilities are not exhaustive of your duties and may change over time. As the Business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given._

Personal Specification:

Qualification and Education - GCSE's or above in Business Related Area - Essential

Experience - 2 months customer facing work experience, both face to face and telephone - Essential

Skills and Abilities - Proficient in word and Outlook - Essential

Excellent telephone communication skills - Essential

Face-to-Face customer service skills - Essential

Switchboard skills - Desirable

Front of house management skills - Desirable

Work Requirements - Full time position working business hours Monday to Friday - Essential

Occasional irregular hours if required to meet business needs - Essential

Flexibility to travel between different business centres - Essential

Company Benefits:

-
Annual Leave_

20 days holiday (for your first year of employment) plus bank holidays
Paid day off for your Birthday
Buy and sell up to 3 days' holiday* or carry up to 3 days unused annual leave to the subsequent year

-
Benefit Schemes_

Healthcare (plus partners/dependants)
Dental Care
Life Assurance
Pension
Corporate Eye Care
Season Ticket Loan
Loyalty of Service Rewards
Cycle to work scheme
Quit smoking reward and recognition scheme
Access to our onsite Gym
New starter lunch voucher
Employee Assistance Programme

-
Other_

Quarterly socials paid for by the company
Peer to Peer reward scheme
Up to 3 days paid leave per year to support a local charity of your choice* *Terms and Conditions apply_

Salary:
£24,978.00 per year

Schedule: