- Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client's need
- Reassuring the client and dealing with their requests professionally and sensitively
- Accurately taking down their information and entering it into a case management system
- Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company
- Understanding Lawyer availability to speak to our clients
- Preferred ways of working across different regions
- Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case
- Sales background or Telesales
- Exceptional client care with the ability to deal sensitively with emotional or upset clients
- £30,000 per annum
- Full-time (35 Hours per week) - This includes working every other Tuesday & Saturday
- Training in our Harrogate Office; we'll teach you everything you need to know about family law
- After training, this role is predominantly working from home with at least one team day working in the Harrogate office every 2/3 weeks - you control how this looks
- A wellbeing culture including Mental Wellbeing days, and access to counselling sessions
- Volunteering leave
- Diversity public holidays
- 26 days holiday
- Enhanced adoption, maternity, and paternity pay
- Paid leave for fertility treatment
- Emergency dependants leave
- Bereavement leave
- Medical Cashplan, 24/7 GP's, dental, counselling, gym discounts
- Training grants
- Life Assurance
- Contributory pension
Telesales Sales Representative - Harrogate, United Kingdom - Stowe Family Law
Description
Do you currently work in a telephony sales-based role and fancy a brand new challenge? This role is different, managing all inbound phone calls from potential clients, you'll spend your days helping potential clients who need our services and are going through a particularly sensitive, difficult time in their lives.
What's the purpose of this role
Our New Business Enquiries team is front and centre in delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the clients' needs in mind.
Who 'is' Stowe Family Law?
We're the country's largest specialist family law firm with over 100 lawyers specialising in divorce, financial remedy, and children law across 89 offices. We're the experts in what we do and the way we help our clients is exceptional.
Need more? Check this out;
In the last few years, we've grown the business by over 150%, so now is a great time to join us, we've already laid the groundwork and now, we're about to build something really special. We have big ambitions for Stowe Family Law: to serve more clients than ever before, to make Stowe the best place to work for our people, and to grow our business for the benefit of all of our stakeholders.
Check out what it's like to work at Stowe;
Requirements
What will I likely be doing?
New Business Enquiries;
Liaising with our Lawyers across the country to establish best practice ways of working including:
What skills might be suitable for this position?
Benefits
Hours & Salary
Read about our full benefits package here -