Secretary - Specialist Services - Manchester, United Kingdom - Woodgate and Clark

Woodgate and Clark

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Company:

Woodgate & Clark is a dynamic, highly responsive commercial loss adjusting business with over 45 years' experience.

We are a trusted and secure provider of commercial loss adjusting services to major commercial insurers and its clients represent a major segment of the UK commercial insurance market.

Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.

Our Opportunity:

We are looking for an experienced
Audio Secretary to provide secretarial and administrative support to our Loss Adjusters in the handling of a mixed portfolio of Insurance Claims

You'll be part of our friendly Loss Adjusting support team, based in central Manchester. This is a great opportunity to grow within a varied and busy role.

Duties and Responsibilities:

To provide secretarial support to our Loss Adjusters and Surveyors for all aspects of typing, amending and issuing of documentation and including submission for approval
Create and save all correspondence, maintaining electronic files to ensure claims are up to date during the lifecycle of the claim
Record and update all information pertaining to the claim, ensuring data accuracy in the processing of all claims
Work as part of a team, to support others when necessary and, provide cover if required to foster a team working environment

During times of surge and holiday cover:

Ensure first contact, initial appointment and follow up visits are arranged as required and within Service Level Agreements; if contact is non-responsive chase on behalf of the Adjuster to proactively manage Loss Adjuster's diary
Assist with incoming call queries, provide relevant basic assistance, update the adjuster and escalate more complex/technical queries for the adjuster to answer
Diarise reviews and manage daily tasks to assist the adjuster in meeting all service standards in accordance with Insurer requirements
Checking policy cover is in place and providing advice to the policyholder on the claim process and loss mitigation
Appointing emergency repairers / damage management specialists to attend site

About you:

Additionally, you will have/will be:

Demonstrable experience in a similar role and the ability to work on your own initiative and prioritise your workload
Accurate keyboard skills with at least 5560 WPM typing speed
Ability to work on own initiative
Ability to demonstrate attention to detail
Ability to work as an individual and as part of a team
Excellent customer service and communication skills
A positive attitude and a proactive approach to solving problems
Able to coordinate a variety of actions concurrently
Ability to work to given targets

In return we'll offer: