Head of IT Service Delivery - Manchester, United Kingdom - Oliver James Associates

Oliver James Associates

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Head of IT Delivery (Operations & Service Delivery) to join a reputable and rapidly expanding organisation.

This technology led, industry leader is going through significant positive transformations and are looking for someone to lead that journey

You'd be responsible for all elements of IT Service Management, Frameworks, Processes, ITIL, Incident & Problem Management, Asset Management, IT Operations, Service Delivery etc

Key Responsibilities:

Direct line management of the help desk employees and contractors
Work closely and partner with Business teams, building effective relationships with stakeholders
Drive quality into metrics, building reports focused on improving services. (including measurement of projects plans, deployment schedules, SLAs etc)
Lead project teams to effectively carry out IT operational requirements and infrastructure solutions
Strong Management skills across a variety of areas; Project Management, Financial Management, Change Management etc
Act as the escalation point for the business and 3rd parties

This is a fantastic opportunity to join an organisation at a pivotal point and play a vital part in their journey moving forwards

With flexible working this position offers a lot of remote working but you need to be a commutable distance from their Manchester office for visits when needed