Customer Success Manager - Brynsiencyn, Isle of Anglesey, United Kingdom - Workwales

Description

Halen Môn is a highly successful family run B-Corp business with a global reputation for producing world class, award winning, highest quality sea salt, smoked water, condiments and food products.

The successful applicant will work together with the Sales and Brand Directors to maintain and grow existing relationships as well as expand a strong and sustainable customer base across all sales channels.

This is a senior role within the organisation with the potential for duties and responsibilities to expand in the future.

• Key performance criteria- to retain the top 20 customers and hold or improve the margin
• Together with the Sales and Brand Directors, establish a clear annual sales and marketing plan with volume and value targets, implement and evaluate
• Work as a team with other office and retail staff
• Maintain and grow the bespoke CRMS

• Grow and nurture brand ambassadors in all sectors, understanding our brand and brand values
• The ideal applicant will have experience selling a product used as an ingredient within the food manufacturing sector although applicants who have previously represented a premium product selling to retail, food service and gifts are also encouraged to apply. Relevant sales, marketing or business qualification preferred but not essential
• Background in premium products, dealing with major accounts at a senior level
• Able to write professional correspondence as well as communicate professionally face to face and on the telephone
• Organised with good planning skills
• Flexible to the needs of a dynamic marketplace without discounting, using more imaginative support.
• Knowing the right customers/market/sectors that fit the brand.
• Full driver's license and vehicle
• Excellent computer skills with experience on Excel and Sage
• A rare opportunity to join an iconic Welsh brand in a senior capacity. The role is well balanced between account management, marketing and new business acquisition offering variety and responsibility.

This will be a salaried role which is negotiable dependant on previous experience as well as offering a solid benefits package.