Rent Specialist - Manchester, United Kingdom - Great Places Housing Group

Great Places Housing Group
Great Places Housing Group
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Rents Specialist (Customer Contact)


Reporting to Customer Contact Team Leader the Customer Contacts Specialist (Rents) is responsible for responding to rent account management demands from customers, with the aim of early resolution.


About You:


You will have experience working in a rents role in the housing sector or similar (highly desirable) and of using a negotiation / coaching style approach to achieve outcomes.

You will have experience of of rent recovery processes and a good understanding of welfare benefits including Universal Credit and Housing Benefits and the tools available to customers to help them manage their rent accounts successfully.

You will have experience of working in a customer focused environment with a proven ability of delivering a high standard of customer service.


About our company:

Great Places Housing Group is not your average housing association.

We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 24,000 homes across the North West and Yorkshire.

Our work doesn't stop at our customers' front door.

The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs.


We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day.

Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.

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