1st Line Support - London, United Kingdom - Huntress
Description
Job title: 1st Line SupportSalary:
£28k - £35k
Location:
London
I am excited to announce that I am currently working with a fantastic client of mine who is looking for a 1st Line Support Technician to join their London team.
The company is one of the leading intellectual property Law firms and they are looking to expand their London team hiring a 1st Line Support Technician reporting to the head of IT.
This role will suit someone with over 12 months experience working in a similar role, who can demonstrate a true passion for technology, and have ideally worked within a Professional Services environment before.
Core responsibilities:
- Ensuring that any queries are passed onto the correct team
- Ensuring that any incidents are dealt in a timely manner
- Being the first point of contact for incoming queries
- Operating the ticketing system
- Working closely with 2nd/3rd line support teams
- Office 365 including SharePoint and OneDrive implementation and support
Core qualifications:
- Excellent customer service skills
- Experience of MS Windows and Office
- Good knowledge of Windows 2016/19 Active Directory and Group Policy
- Triaging experience
- Experience administering Microsoft Active Directory, Exchange Server & Office 36
- Have great analytical skills
- Experience of help desk systems, logging and progressing calls, closure, and followups
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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