Caretaker - Manchester, United Kingdom - Great Places Housing Group

Great Places Housing Group
Great Places Housing Group
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Salary:
Up to £19,259.68


Job Type:
Full Time, Permanent


Location:
GM North Region

Benefits:

Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Caretaker Working Supervisor, the Caretaker is responsible for maintaining a high standard of cleanliness, safety and repair to our estates, blocks and schemes.

You will work within the Repairs team but also closely within the Assets & GrowthDirectorate to ensure we offer attractive places to live and work for our customers and the wider community.


Purpose of role

To deliver a range of scheme and estate based services in Great Places neighbourhoods, ensuring customers receive a high quality, responsive and cost effective service, which offers value for money.

To deliver high quality services in-line with the principles contained within the Service Delivery Framework.
To act as an ambassador for Great Places with customers and local stakeholders.

Key Responsibilities

To work collaboratively with colleagues in the Customer Services Directorate to deliver estate based services in-line with the Service Delivery Framework.

To carry out block cleaning to a high standard and in accordance with the appropriate specification(s), including but not limited to; sweeping, vacuuming, mopping, dusting, polishing in all communal areas, cleaning of handrail, balustrades and light fittings,and the removal of cobwebs

To demonstrate a proactive approach to fly tipping, recording details of any "hot spot" areas, and investigate the possible perpetrators, challenging customers accordingly, and notifying the Working Supervisor or Neighbourhood Services Manager of reoccurringissues / persistent offenders.

To ensure schemes, blocks and surrounding areas / estates are kept clean and tidy, and free of rubbish, litter, sharps and any other drug litter, in accordance with training and relevant policies or procedures.

To rotate bins regularly to ensure refuse chutes are clear and bulk is prepared for uplift.
To report any items of disrepair, damage of areas to the Caretaker Supervisor or Neighbourhood Services Managers'.

To work collaboratively with colleagues in the Customer Services Directorate to deliver estate based services in-line with the Service Delivery Framework.

To carry out block cleaning to a high standard and in accordance with the appropriate specification(s), including but not limited to; sweeping, vacuuming, mopping, dusting, polishing in all communal areas, cleaning of handrail, balustrades and light fittings,and the removal of cobwebs

To ensure schemes, blocks and surrounding areas / estates are kept clean and tidy, and free of rubbish, litter, sharps and any other drug litter, in accordance with training and relevant policies or procedures.

To act as a point of contact for customer queries when on site, in accordance with the Service Delivery Framework and contractual requirements of external contractors.

To manage customer expectations about the service offer and ensure good communication between the Neighbourhood Services Managers' and other colleagues within the Customer Services Directorate, promoting an excellent customer experience at all times.

To challenge customers as appropriate, serve notices and remove items following the end of the notice period. Inform Neighbourhood Services Managers' and customers of subsequent charges or re-charges.

To promote a positive image of Great Places through the establishment of good working relationships with customers by being present in our neighbourhoods.

To ensure all accidents, incidents and near misses are reported to the Caretaker Working Supervisor.
To ensure comprehensive and timely records are kept of customer contacts and actions.

Where given use of a company vehicle ensure that this is kept clean, all relevant paperwork is completed and any damage / accidents / incidents reported in the correct manor.

ensure they are maintained in a good working order and stock is replenished as appropriate.

Understand measures which relate to the caretaking service and support the collection of data which shows whether the service is meeting customer need.

To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken.
Participate fully in projects designed to promote community cohesion and support GPHG Corporate Priorities

To be responsible for the safety and security of estates, blocks and schemes including:
Ensure communal areas are kept clear of any obstruction or fire hazards.
Supply of grit to schemes, ensuring there is ample supply available to our customers.
Remove or paint over areas of graffiti.
Log any communal repairs which need technical or specialist knowledge.


QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS:

Educated to a minimum level 2 in English and Maths.
Membership desirable (Institute of Customer Service qualification, CIH qualification).


EXPERIENCE & SKILLS:


Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.

Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.

Experience of cleaning and achieving a high standard of clean using different products and techniques, appropriate for the environment, and an understanding of the use of different cleaning chemicals and their associated COSHH regulations.

Experience of basic repairs/ handy man duties within the following trades: Joinery, Plumbing, Plastering, Tiling, Electrical, Painting and Decorating.
Full driving licence

Personal Attributes
Willingness to undertake training and to coach others.
Ability to quickly build rapport
Motivation to work in housing services environment, and an ability to form personal and professional boundaries.
Willingness to work unsociable hours and Bank Holidays.

  • REF201257
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