- Transferring system processes and automations from SKUID to SFDC layer for optimized data processing and faster page load
- Establishing data connectivity to tap into a broader suite of commercial effectiveness tools.
- Designing a new UI (including mobile access) for a more contemporary and efficient platform
- Training needs analysis – Assessing persona specific training requirements based on change impacts of the new platform and audience training needs.
- Training strategy and plan – Designing the overall training approach and execution plan, including curriculum design, training schedule and resource allocation.
- Collaboration with Business segments training leaders – set an operating rhythm with Business segments training leaders to review the training strategy, plan, and content structure + assignment in our clients learning development program.
- Training content production
- Training preparation – Logistical preparation for training delivery including training agendas, training data creation in training instance of SFDC, training instance access provisioning, in-class interactive exercise design, briefing of supporting resources (Change Management team members) etc...
- Training delivery – remote training delivery to ~150 change agents across ECS (HQ) and OFSE/IET, adopting 'train-the-trainer' approach, leveraging training curriculum content. (This will include coaching of change agents to deliver best practice training delivery to an audience of ~7000+ Deal Machine users of all levels of seniority).
- Post-launch hyper care – Form part of the post-launch hyper-care team to provide 1st line of user support; fielding queries, validating + raising defects to the development team and providing update on resolution users. Running refresher training / 'drop-in' sessions
- First-hand knowledge of CRM platform with new productivity tools and A.I driven customer + deal insights; key enablers of enterprise sales and commercial pipeline.
- Expand network within Sales + Commercial and governance (Risk, Finance, Legal + HSE) functions, across Enterprise Customer Solutions (HQ) and the Segments, with exposure to senior leadership ('influencers')
- Leverage rich knowledge and experience in Change Management to drive platform and process adoption, critical to business continuity during 2024 year-end period, and commercial success beyond
- Coaching and development of Change Agents and team peers on Change Management and training delivery practice
- Key role in one of the biggest projects within ECS and the Segments with senior leadership on the Project Steering Committee
- Daily Change Management team meetings (planning + coordination)
- Change Network Live demos – April to July
- Training Plan – June
- Training content creation – July
- Change Agent training – September
- Project launch - October
- Project closure – December
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CRM Software Upgrade Training Leader - London, United Kingdom - JAB Recruitment
Description
Remote Working8 Month Contract
£650 per day pay rate
Project Description:
A platform upgrade to revamp corporate CRM software; Deal Machine, with a new 'Lightning' engine:
Project Deliverables:
b.
Set up training courses and curriculum and align associated sales competencies, allocating courses/curriculum based on persona, and reporting training content adoption.