Sales and Ssp Support Coordinator - London, United Kingdom - Financial Times

Financial Times

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

8 Month Fixed Term Opportunity

About Us

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe.

It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do.

FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking.

Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them.

Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them.

It's a job that's never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued.

We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs.

We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

FT Professional

As part of the Financial Times, one of the world's most respected brands and news sources, we at FT Professional work to help our customers get more from Financial Times journalism - through additional resources, curated news, and action-oriented tools.

We proudly serve over 7,700 businesses, governments, and education institutions, equipping users with specialist knowledge and tailored insights to help them make the best strategic and commercial decisions in an unpredictable global environment.

FT Professional is entering a new exciting chapter in its growth journey - with an ongoing focus on developing our existing offering along with creating new stand-alone and complementary products for our customers.

Job Purpose

A new and exciting opportunity has become available where you will be expected to provide a comprehensive sales support service to the UK&I and CEMEA teams ensuring service and efficiency targets are achieved and maintained, and support the achievement of FT Professional targets.

The role will also involve supporting the digital and print business through Subscription Service Providers.

You will gain exposure working as part of a global media brand in a growing digital age striving to continuously enhance the FT customer experience.

Main Duties and Responsibilities

Subscription Service Providers' (SSP) Support:

Have knowledge of the role of SSPs in FT online and print sales, and help respond to SSP pricing and client queries
Be able to read multiple data and CRM systems to feedback subscription status and payment information, allowing analysis and problem solving of SSP subscriptions
Liaise with internal departments (B2C Customer Services / FTE Circulation) on SSP/direct print and bundle orders regarding fulfilment and payment information
Support with SSP debt management
Assist in preparing SSP marketing and sales communications

Sales Support**:

Support the United Kingdom & Ireland and CEMEA sales teams in the presales cycle, through lead qualification and contract processing for fulfilment and invoicing.
Ensure all sales support tasks are completed accurately and to specified deadlines
Support online order form for 24 user licence from lead conversion to contract creation
Create and manage amendments for sales team on both print and digital contracts
Support field sales executives with a comprehensive support service including contract approval and liaise with Legal, Tax, Operations and Finance teams if necessary
Get involved in special tasks or projects, and implementation of process improvement initiatives within the FT Professional team
Assist retention of existing customer base through renewal process
Act as a global sales support function working closely with the Sales Support teams in New York, Singapore, Japan and Hong Kong to deliver excellent service
Liaise closely with internal departments to resolve customer queries credit control, customer care and circulation departments
Liaise with circulation team and external distributors to set up print deliveries
Liaise with third part channel partners to set up channel access
Understand VAT implications for FT print and digital products
Assist with the renewal of print only contracts
Contribute to ad hoc projects, reporting & data analysis as and when required.

Essential Skills