Customer Care Advisor - Edinburgh, United Kingdom - Heineken

Heineken
Heineken
Verified Company
Edinburgh, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Role:
Customer Care Advisor

Salary:
£19k - £21k**Bonus and flexible benefits available, including:

  • Company
  • funded private medical healthcare:
-
Double-matched pension (up to 10% of base pay):


  • 35 days' holiday (plus the option to buy and sell):
-
Comprehensive opportunities to develop via our learning platform and courses:


  • A monthly case of our delicious ciders and beers

Function:
On - Trade

Location:
Our Head Office in Edinburgh with a mix of working from home

Contract:
Permanent

About the role:

We have got exciting opportunities to join the Customer Hub as Customer Care Advisors at HEINEKEN, helping us build Britain's largest Pub business


The role on offer is fast paced and solution driven, focussing on excellent customer service, and delivering a first in class customer experience.

You'll have a lot going on as you work directly with our customers ensuring end to end service and delivery management.


This role will require a lot of attention to detail, big picture thinking and collaboration as you work with key stakeholders to provide an exceptional level of service.


What can you expect from working in our Customer Hub?


It's quite fast paced around here, so if you like feeling part of a busy and driven team then you'll have a lot going on as you work directly with our customers ensuring we have a plan for their delivery and dealing with orders and deliveries that haven't quite gone to plan.

This is a role that will require a LOT of listening, detail and administration as you support our customers through answering questions and solving queries.

We think it's a great place to work but don't just take our word for it Here's what some of the Customer Hub team had to say:

  • "A fast pace and ever-changing environment, there are lots of opportunities to develop your skills, meet some amazing people and of course be a part of an exciting company. We work hard to provide the best service for our customers, but we also love nurturing our people and talent. We do work hard but we have a lot of fun along the way"_

Who we're looking for:

We're looking for self-starters who learn quickly, are efficient and enjoy problem solving. Behaviours are everything for our team so we're looking for someone who demonstrates
- positivity and who can work collaboratively and take accountability.

  • Previous customer service experience
  • Experience in problem solving and creating solutions in high pressure environments
  • Previous stakeholder management experience
  • Excellent written and verbal communication skills
  • Great listening skills with the ability to react appropriately and professionally

Life at HEINEKEN:


We're building a future that embraces innovation, sustainability, diversity and, of course, the opportunity for our 2,400 UK colleagues to make the most of their careers.

We encourage all our colleagues to grow and reach their full potential.

We're also well-aware that successful careers seldom run in a straight line, so if you're in search of fresh opportunities (including global or cross-functional moves), mentoring or simply want to pick up a new skill, you'll have access to all the support you need.


Caring for people & the planet is one of our core values and we understand that each of our colleagues' needs, and circumstances are different.

This is why we have a smarter working policy in place which includes access to hybrid working, flexible start and finish times and condensed hours, to name a few.


Our colleagues love life at HEINEKEN, and we're confident you'll feel the same way - but don't take our word for it.

Search the #LifeAtHEINEKENUK hashtag on LinkedIn to hear from our colleagues about what makes HEINEKEN such a special business to be a part of.


The Application:

If you like what you have read and want to explore this opportunity further, here's what you need to do:

As this role is office-based, please note we operate a hybrid working framework which allows us to capture the benefits of both working in the office and at home.

For full time roles, we work a minimum of 3 days in the office, a Tuesday and Thursday are for all, with the third day being defined by the colleague.

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