Customer Service - Newcastle upon Tyne, United Kingdom - Hadrians Recruitment

Hadrians Recruitment

Verified Company

Newcastle upon Tyne, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

On behalf our award-winning Financial Services client, we are looking to recruit exceptional Claims Handlers to join their Insurance Claims team.

As a Claims Handler, you'll be at the forefront of the business and representing the brand.

You will be supporting our customers through their claims journey, from notification to settlement, ensuring the highest standards of customer service and creating exceptional experiences.

You will be supporting customers on claims that could be any type from the extensive range they over - everything such as motor, health, home, pet and dental.

As a Claims Handler / Customer service advisor, you'll be joining a vibrant, forward thinking and innovative company with opportunities to progress in your career.

For the right person this unique opportunity will allow them to build a successful career withing the financial services.

As well as handling calls from Customers you will work on a variety of interesting administration tasks.

No two days are ever the same and Claims team are always working on a range of tasks which can be both challenging and rewarding.

Having good technical skills is also advantageous as advisors work with multiple systems and programmes designed to ensure customer service is at a high standard.

This is a full time role working 40 hours a week.

The claims department is open 7 days a week, Monday to Friday 8am to 8pm and 8am - 5pm at weekends.

You shifts will be on a rotational basis, with a 6 week rotation.

You will be provided with the required equipment and there will be a 6 week training period. Initially you will be office-based onboarding and training purposes. But a hybrid option will be available following the successful completion of training, induction, and competency in role.

The Role:

You will be responsible for obtaining accurate information regarding first notification of loss with the customer to set the claim and enable a smooth process
Making decisions around liability and next steps of the claims process
Managing customer predicaments and offer solutions based on the network of suppliers
Dealing with general queries linked to claims to update and provide solutions to customers where required
You will be supporting customers with expressions of dissatisfaction and recording these accurately and where possible working towards a positive outcome for the customer
Liaising and building effective relationships with motor and home supply chain
Building solid relationships with the wider claims operations to effectively manage your own claim knowledge and ensure customer handoffs are effective
Reviewing claims documentation to identify further information required and allocating cases to specialists and investigators as required
You will receive full training, with the support and tools required to be successful

What you'll bring:

Customer Service experience with a background in Claims Handling is preferred but not essential
The ability and experience to make decisions based on information presented
Excellent written and verbal communication abilities, listening and empathy skills
Comfortable with technology and the ability to use Microsoft Office
The passion to deliver a truly excellent customer experience and find the best outcome for the customer

Job Types:
Full-time, Permanent

Salary:
£20,500.00-£22,000.00 per year

Benefits: