Seasonal Activities Coordinator - Sutton Coldfield, United Kingdom - The Belfry Hotel & Resort

Description

We have a fantastic
opportunity for a Family Activity Assistant to work in our dynamic team at The
Belfry, England's leading Hotel and Resort. We have 320 bedrooms, 2 rosette
standard dining, five food and beverage outlets, fantastic leisure facilities
including our 20 treatment rooms & pool and of course, what we are famous
We have a really exciting year ahead at The Belfry, with hosting The
British Masters in August 2024 and continuing with the launch of new training
and development opportunities and incentives.

Salary

The on-target
earning potential for this role is £ £12.04 per hour, compromising of a
base hourly rate of £ £11.44 plus a qualified estimate of £0.60
gratuities per hour.

About the role

As the Family Activity Assistant is
responsible for enhancing the Family guest experience by providing exceptional
service and support to families and individuals enjoying our activities during
half term holidays. This role involves meeting and greeting guests, ensuring a
clean and welcoming environment, setting up and maintaining games and
activities, and assisting the Guest Relations Manager in delivering outstanding
customer service.

It will be your responsibility
to:

• Welcome guests upon arrival and assist them
  throughout their visit. Provide information about available activities and
  answer any questions they may have.
• Set up games and activities each morning,
  ensuring all equipment is clean, safe, and in good working order. Monitor and
  maintain activity areas throughout the day.
• Keep the activity areas clean and tidy by
  regularly, and ensuring the space is always presentable.
• Monitor activities to ensure the safety and
  well-being of all guests, especially children. Follow all safety protocols and
  report any hazards to the appropriate parties.
• Close down the Green at the end of the day.
• Work closely with the Guest Relations Manager
  and other team members to create a seamless guest experience. Assist in
  coordinating schedules and activities.
• Adhere to company policies and procedures,
  including health and safety regulations.

About you

The ideal
candidate is enthusiastic, friendly, and has a passion for creating memorable
experiences for guests.

Belfry Benefits

Wellness

·
Discounted gym membership and access to team-led fitness sessions, such
as our Belfry running club

·
Team social events throughout the year

·
Belfry-wide wellness programme with external speakers, focusing on
'mind, body & soul'

·
The Burnt Chef Project partnership, offering unlimited, fully-funded
counselling and mental health support

·
Wagestream access to all employees – track earnings, saving accounts,
and access to wages when you want

·
Healthcare schemes: life assurance, 24-hour GP, health cash-plans

·
Employee Assistance Programme

·
The Belfry is committed to the Hotelier's Charter, demonstrating our
commitment to our people

Showing some
appreciation

·
Long service awards

·
Additional paid holiday for long service

·
Reward Vouchers

·
Free meals on shift in our canteen

·
Annual Belfry awards

·
Team appreciation events

·
Fantastic resort discounts across restaurants, bars, retail, and golf

·
Bed & Breakfast from £35 per room

·
Free staff parking

·
Subsidised taxi service for those who don't drive

·
Live-in accommodation for up to 3 months

·
Relocation bonuses

Learning & Development

·
Excellent training and career opportunities

·
Internal career pathways programmes

·
Access to The Belfry Campus Learning

·
Commitment to developing our team through apprenticeship programmes

Making a difference

·
Belfry ESG committee, dedicated to delivering an environmentally
sustainable business

·
Supporting industry, local and national charities

·
Pledges made on 'Make Good Grow', offering our team's expertise and
support to good causes