IT Product Specialist - Ashton-Under-Lyne, United Kingdom - OT Group

OT Group
OT Group
Verified Company
Ashton-Under-Lyne, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

To understand and interpret business ecommerce needs, priorities, problems, and opportunities and translate them into them into functional and technical system requirements and solutions.

Including interfacing to current systems.


Key responsibilities & accountabilities:


  • Respond to requests for change, gathering requirements and writing stories for detailed system development.
  • Analyse and evaluate current I.T systems and services, with a view to improve performance within budget constraints.
  • Map and document interfaces between existing legacy and new systems
  • Review and identify options, creating solutions that fit the business from a technical and commercial perspective
  • Conduct requirements analysis for business related changes
  • Collaborate extensively with internal stakeholders and external partners and service providers
  • Translate nontechnical requirements into highly technical specifications
  • Create Highlevel design documents (HLD's)
  • Develop, analyse, prioritise, and organise requirement specifications, data mapping and flowcharts for developers and testers to follow.
  • Work closely with technical teams to ensure the technical viability of solutions
  • Create and execute test plans based on business process to ensure rigorous testing before rolling out live systems
  • Provide documentation of all processes and training as needed
  • Experience/exposure with MS SQL Server, Visual Studio, TFS (Team Foundation Server), Azure DevOps and CI/CD frameworks, BDD (Behavioural Driven Design) Automated Build / Automated Release, API integrations (REST / SOAP) are desirable.
  • Offer support to internal IT technicians operating 1st and 2nd line support.

As Required

  • Support the Digital Services manager with taking on the responsibility of aspects of the project management role.

Key competencies

Agility - Ability to demonstrate quick decision making. Responsive to customer needs and is focused on delivery. Willing and able to adapt and flex approach to changing business and customer needs.

  • Drive the business requirements through the internal change process.
  • Manage the ever changing business needs along with documenting/reporting issues

Partnership - Collaborates across the company and fosters long term relationships internally and externally. Communicates effectively, managing all stakeholders. Promotes effective team working which supports knowledge sharing and a positive and respectful working environment.

  • Work with the business to help define the technical requirements and deliverable results for functionality changes.
  • Liaise with the OTG teams and external partners to deliver changes.

Innovation - Proactively seeks ways to improve products, services and processes. Demonstrates a creative approach to solving problems and generating innovative solutions, which may include simplification, automation and digitisation.

  • Keep up to date with the changing infrastructure landscape within OTG.
  • Adapt to the everchanging requirements of the customer.

Integrity - Takes accountability and owns issues. Finds solutions to challenges and is trusted to delivery consistent high quality outputs.

  • Document and refine the processes around the change management process within our in house Ecommerce platform

Qualifications or equivalent experience

  • Degree in an IT related area.
Or
- significant years of IT experience plus a demonstrable grasp of business-related issues and opportunities.


Skills & Knowledge

  • Proven experience as a Business Analyst and ability to assess business needs and translate them into relevant solutions
  • Excellent analytical and problemsolving skills
  • A methodical approach and attention to detail to ensure the development and implementation of effective solutions
  • Excellent written and verbal communication skills
  • Strong understanding and experience of Software Development life cycle processes and methodologies
  • Good business acumen and commercial awareness with a solid understanding of how organisational processes work.
  • Ability to adapt to changing requirements and priorities and work to deadlines.
  • Experience working on complex Business Change/Improvement, Strategic, BAU and I.T service transition projects
  • Good Time Management and organisational skills

Department:
IT
Job Type:Full Time
Job Location:Ashton-under-Lyne
Salary:Dependent on experience
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