Service Delivery Project Coordinator - Doncaster, United Kingdom - Primary Care Doncaster Ltd

Primary Care Doncaster Ltd

Verified Company

Doncaster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Primary Care Doncaster (PCD) Limited is developing a wide range of support services to ensure good
and effective delivery of its internal services and primary care services across the City of Doncaster.
PCD provides working at scale opportunities and projects and is driven to respond to the numerous
challenges that face general practice in today's modern world. Firstly, the increase in complex
workload due to a growing elderly population and the introduction of new medical technology and
the ways in which patients are treated. Secondly, National and local policy changes requiring a

collective response from general practice, and finally, population health challenges that can only be fully addressed by general practice working together.

The post holder will be required to support the coordination of various projects within the Service Delivery team as well as the operational delivery of PCD's patient services.

They will work in partnership with partner services to ensure delivery of high quality clinical, business, and
administrative support.

The post holder will undertake the following in supporting projects and operational management

oversight of PCD's patient services:

Oversee and manage large aspects of all the PCD services, (with support from the Service Delivery

Manager), and enact problem solving skills which will involve operational and IT access issues

Assist with and adapt to managing complex problems at scale across multiple sites including

staffing, rotas, IT compliance and all complexities relating to the project or service given strict
timelines.

Provide advice and guidance to other clinic staff on the operational running and backoffice clinic

processes under the guidance of the Service Delivery Manager as appropriate

Support overseeing the design of appointment ledgers, staff rotas and clinical system processes

with internal and external colleagues and stakeholders

Act as point of contact for PCD, Primary Care Networks (PCN) and member practices for PCD's

patient services in conjunction with the Service Delivery Manager and named other members of
the PCD Team
Service Delivery Project

Primary Care Doncaster Ltd is developing a wide range of services to support general practice across the city and is looking at innovative ways to develop its workforce, due to interest by a significant number of GP practices and Networks within the city.

As a PCD employee you will have access to the generous NHS Pension Scheme and 27 annual leave days per year.

PCD are an equal opportunities employer.

Escalate matters as and when required to the appropriate PCD colleague

Assist with working collaboratively with service delivery partners and subcontractors to ensure

seamless and high-quality patient care

Matrix working with the other PCD Teams and colleagues
Direct line management responsibility for members of staff as delegated to the postholder if

required by future growth of the company and its services or covering for the SDT Manager

Share responsibility and support the indirect oversight of casual workers, locums and GP

Practice staff who will be providing services in relation to the Enhanced Access Service and
other PCD project/services as they are implemented

Act as delegated nominee and deputy for financial responsibility for "signing off" shifts and

payments to be made to GP practices and other delegated budgetary responsibility as
advised by the Service Delivery Manager or Senior Leadership Team

Development of effective and regular communication regarding the PCD patient project or

service offer, working closely with the internal communications and events team.

Work with the Service Delivery Manager and PCD Business Intelligence team to support performance

and contract monitoring including facilitation of data gathering and analysis of other service
information e.g. capacity and demand data

Provide expertise, to enable accurate and comprehensive responses to patient and commissioner

queries

Work with the Service Delivery Manager and deputise in their absence to support the PCD

Contract Manager and Business Intelligence team to engage with sub-contractors and service
delivery partners to jointly identify areas of service improvement

Act as deputy for Service Delivery Manager where appropriate and within level of competence

and skill

Engage with Doncaster PCNs, member practices and commissioners to assist in establishing new

service opportunities and support implementation of the same

Build and maintain effective working relationships with commissioners, PCNs, member practices

and other key stakeholders

Deputise for the Service Delivery Manager in attending external and internal meetings as required.
Work closely with the team to ensure the best quality, governance and data quality