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Head of Corporate Services
2 weeks ago
Venn Group Co. West Midlands, United KingdomHead of Corporate Services Needed · Contract type: Permanent · Hours: 37.5 hrs · Location: Midlands · Venn Group are seeking a dynamic and proactive individual to join a leading housing group as their new Head of Corporate services. If you are passionate about providing exc ...
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Head of HR Advisory Services
1 week ago
The Portfolio Group Co. West Midlands, United KingdomPortfolio are proud to be exclusively representing one of the UK's longest leading professional service organisations. We are looking for someone with senior leadership experience, including working with key stakeholders, contributing to business growth and service improvements, ...
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Area Manager
1 week ago
Zachary Daniels Co. West Midlands, United Kingdom £65,000 - £75,000Our client's stores are changing. They're changing because customers expectations and needs are changing fast. As an Area Manager of circa 20 stores across parts of the East and West Midlands you'll be leading your stores to harness the excitement of that change and position our ...
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Head of Finance
2 days ago
Brite Recruitment Ltd Co. West Midlands, United KingdomJob Description HEAD OF FINANCE – BUILT ENVIRONMENT · WEST MIDLANDS/HYBRID · c£100,000+ CA · Our client, are seeking a dedicated and experienced Head of Finance – Built Environment to join their fast paced organisation. This is a pivotal senior leadership role working for a ...
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Finance Manager
3 days ago
Brite Recruitment Ltd Co. West Midlands, United KingdomHEAD OF FINANCE – BUILT ENVIRONMENT WEST MIDLANDS/HYBRID · Our client, are seeking a dedicated and experienced Head of Finance – Built Environment to join their fast paced organisation. Providing financial guidance and support to key stakeholders being the Board, Committees, Dir ...
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Head of Humanities
1 week ago
Teaching Personnel Co. West Midlands, United KingdomJob Description: Head of HumanitiesLocation: Birmingham, West MidlandsJob Type: Contract, Full-Time, Temp to PermSalary: £40,000 - £47,000 Per annumQualifications: · PGCE · DSL Qualification · Previous experience working as head of department · Skills: Previous experience wor ...
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Accounts Manager/ Finance Manager
3 weeks ago
Brite Recruitment Ltd Co. West Midlands, United Kingdom Part timeJob Description HEAD OF FINANCE · WEST MIDLANDS/HYBRID · Our client, are seeking a dedicated and experienced Head of Finance to join their fast paced organisation. This is a pivotal senior leadership role working for a large organisation in a highly complex and regulated busine ...
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Facilities & Support Services Co-ordinator
3 weeks ago
Venn Group Co. West Midlands, United KingdomHead of Corporate Services Needed · Contract type: Permanent · Venn Group are seeking a dynamic and proactive individual to join a leading housing group as their new Head of Corporate services. If you are passionate about providing exceptional service and keen to secure a new e ...
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Facilities & Support Services Co-ordinator
3 weeks ago
Venn Group Co. West Midlands, United Kingdom £57,000 - £61,000Head of Corporate Services Required · Contract type: Permanent · 5 hours, Monday - Friday · Venn Group are seeking a dynamic and proactive individual to join a leading housing group as their new Head of Corporate services. If you are passionate about providing exceptional servi ...
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Senior Civil Engineer: Head of Delivery
2 days ago
Venn Group Co. West Midlands, United KingdomJob Description Senior Civil Engineer: Head of Delivery - Sustainable Transport · West Midlands, Hybrid working, Competitive benefits package · An opportunity has arisen for a strategic leader to step into the pivotal role of Head of Delivery for Sustainable Transport. As Head ...
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Interim Head Of Housing Repairs
2 weeks ago
G2 Recruitment Group Limited Co. West Midlands, United KingdomMy client based within the West Midlands is looking to recruit an Interim Head of Housing Repairs to support the Housing Repairs team whilst the current Head is working on another project. · The ideal candidate will have: · Experience of managing a housing repairs contract in a ...
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Interim Head Of Housing Repairs
2 weeks ago
G2 Recruitment Group Limited Co. West Midlands, United KingdomMy client based within the West Midlands is looking to recruit an Interim Head of Housing Repairs to support the Housing Repairs team whilst the current Head is working on another project. · Experience of managing a housing repairs contract in a Local Authority environment. · E ...
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Engineering
3 weeks ago
Bennett And Game Recruitment Co. West Midlands, United KingdomHead of Engineering required to join a well-established manufacturing company that specialise in Metal Stamping, based in the Wolverhampton area. The successful candidate will be someone that is looking to take on a leadership role within a rapidly growing manufacturing business. ...
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IT Security Officer
6 days ago
Talent International Co. West Midlands, United Kingdom £59,000 - £65,000IT Security Officer. Emergency Services · Hybrid - (Midlands.) · £Talent are working with an established UK emergency Service who are on a journey to digitise their offering to the UK public. A key part of this journey is the Security of the new landscape and are looking for so ...
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Head of Procurement
2 weeks ago
Zachary Daniels Co. West Midlands, United KingdomZachary Daniels Recruitment is delighted to be supporting this global retail giant in the appointment of a new Group Head of Procurement Supply Chain. · This fantastic opportunity sits as part of the senior Procurement function and reporting into the Group Procurement Director w ...
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Commercial In
1 week ago
SF Recruitment Ltd Co. West Midlands, United Kingdom £70,000 - £75,000SF have partnered with an established client in central Birmingham, who are recruiting for a Head of Commercial to join their organisation on a permanent basis. Working pattern: hybrid · The Head of Commercial will be responsible for developing and implementing commercial strate ...
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Head of Resourcing
2 weeks ago
We Manage Jobs(WMJobs) Co. West Midlands, United KingdomHead of Resourcing · Grade 7 - £62,986 - £81,154 · Permanent 36.5 hours per week · The Head of Resourcing will be responsible for Birmingham City Council's full end to end resourcing portfolio and will play a crucial role in shaping and delivering our workforce strategy, delive ...
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Head of Resourcing
2 weeks ago
We Manage Jobs(WMJobs) Co. West Midlands, United KingdomHead of Resourcing · Grade 7 - £62,986 - £81,154 · Permanent 36.5 hours per week · The Head of Resourcing will be responsible for Birmingham City Council's full end to end resourcing portfolio and will play a crucial role in shaping and delivering our workforce strategy, de ...
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Product & Engineering Director
3 weeks ago
bedigital Co. West Midlands, United KingdomThis range is provided by bedigital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range · Direct message the job poster from bedigital · Principal Consultant at bedigital | Agile TAM | Digital Transformation | De ...
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Head of Office
3 weeks ago
Joshua Robert Recruitment Co. West Midlands, United KingdomWe are seeking an experienced and dynamic General Practice Surveyor to lead our clients Worcester office. As the Head of Office, you will be responsible for managing a team of surveyors, driving business growth, and ensuring the delivery of high-quality property services. This ro ...
Head of HR Services - Co. West Midlands, United Kingdom - The Portfolio Group
![The Portfolio Group background](https://contents.bebee.com/companies/gb/the-portfolio-group/background-PEkZx.png)
Description
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service organisations.We are looking for someone with senior leadership experience, including working with key stakeholders, contributing to business growth and service improvements, with a passion for coaching and developing others.
It's important for this person to drive motivation and performance to exceptional levels to provide excellent client experience.The Head of HR Advisory Services will direct the operational management of the advisory teams and the output of work.
Whilst managing advisor performance within a contact centre environment, ensuring KPI's are met, quality standards are kept high whilst also providing a high standard of service.
It is essential that the successful candidate can coach, inspire, motivate, and support the department, ensuring strong working relationships.Whilst also being responsible for the performance and increase in efficiencies and be able to make recommendations and implementations to improve our service.
The Head of HR Advisory Services will be responsible for:Drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support achieving continuous improvement in quality across the department.
Build and maintain an effective, cohesive, and motivated service function, providing leadership and support to team leaders, colleagues, and peers.
Identify training needs, themes, and trends as well as areas for improvement and communication of these across the department.
Develop, and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention.
Proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs.
Undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework.
Promote awareness of additional services within the Group and subsequently drive referrals within the department.Monitor and review Consultants' overall performance activity daily, providing detailed periodical reports as required.
Coordinate the preparation of weekly rotas (including overtime / out of hours) to ensure the contact centre service is effectively covered 24/7
Assist and lead in any recruitment and interviews for the department ensuring that staffing levels are maintained, and staff attrition is reduced.
Deal with client complaints and any service issues in a timely manner ensuring that a satisfactory conclusion is reached on all occasions.
Participate in external training events and conferences for clients and prospective clients, and to represent the business in external media events, to include radio interviews.
Experience in a senior leadership team working with key stakeholders.Experience with HR would be beneficial but not mandatory.
A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall.
Strong organisation and time management skillsExcellent people management skills
Ability to work in a fast-paced contact centre environment.
A dynamic and flexible approach, as well as the ability to work under pressure.
Excellent customer service skills
Excellent service issue / complaint resolution skills
Contribution to business growth and service improvements