Clerical Administrator - St Helens, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust

Mersey and West Lancashire Teaching Hospitals NHS Trust

Verified Company

St Helens, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to appoint 2 x part time Clerical Administrators (each 22.5 hours per week) to provide a comprehensive administration service to the Rheumatology Team based at St Helens Hospital where we have developed a Nurse Adviceline to enable the department to deliver timely, high quality personalised care in partnership with patients and carers.

You will foster a positive patient/user experience. Be efficient, patient centred and reliable.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Previous experience in a similar role is desirable, but full training will be given.

Inputting appointments from the nurse advice line
Potential to contact patients to arrange review call, following call to rheumatology advice line, and triaging by the nursing team
Printing and sending blood monitoring cards for the monitoring service to patients.
Retrieving and actioning messages for the blood monitoring clinic, including re arranging of appointments at patient/carers' request.
Accurate use of electronic information systems
Send correspondence from nursing team to patients and GPs.
Request blood results from GP surgeries as requested by the Rheumatology team.
Assist with the collect of date for 'open and honest' questionnaire.
General office duties including photocopying, ensure adequate stationary available, housekeeping in office area.
Any other identified duties, as the role and service develop, relevant to banding.

Mersey & West Lancashire Teaching Hospitals NHS Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

Our Vision is to deliver 5 Star Patient Care:

CARE that is evidence based, high quality and compassionate
SAFETY that is of the highest standards
COMMUNICATION that is open, inclusive and respectful
SYSTEMS that are efficient, patient centred and reliable
PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

Trust rated Outstanding by CQC Inspection August 201
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme
Inputting appointments from the nurse advice line
Potential to contact patients to arrange review call, following call to rheumatology advice line, and triaging by the nursing team
Printing and sending blood monitoring cards for the monitoring service to patients.
Retrieving and actioning messages for the blood monitoring clinic, including re arranging of appointments at patient/carers' request.
Accurate use of electronic information systems
Send correspondence from nursing team to patients and GPs.
Request blood results from GP surgeries as requested by the Rheumatology team.
Assist with the collect of date for 'open and honest' questionnaire.
General office duties including photocopying, ensure adequate stationary available, housekeeping in office area.
Any other identified duties, as the role and service develop, relevant to banding.