Sales Associate Full Time, Selfridges - London, United Kingdom - Elite
Description
Key Responsibilities:
- Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following the brands Selling Ceremony and carrying out CRM activities according to the Company's policies and procedures
- Developing a detailed knowledge of the product including construction, materials, care and designin order to provide exceptional and knowledgeable customer service
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
- Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
- Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the boutique at all times
- Collaborate with the team in organizing the product in the stock room including participating in stock takes and helping to keep the stock room tidy and clean
- Attending and participating in all store meetings and training events as required ensuring good communication is maintained
Skills:
- Demonstrable success gained as a Sales Associate with a recognised luxury brand
- Excellent communication skills both written and verbal
- Fluent English. A second & third language would be ideal
- Demonstrable sales skills
- Knowledge and understanding of the luxury market, customer service and fashion
- Successfully able to handle multiple demands and competing priorities
- Seeks opportunities to be proactive and preempt client needs
- Demonstrates respect and politeness and regularly exceeds customer expectations
- Shows innovation and initiative in setting customer care standards
- Team player
- Strong attention to detail
- Able to work flexibly, embrace and manage change
- Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability
- Enthusiastic, selfconfident and selfmotivated
- Understand and represent the luxury lifestyle of the brand
- Professionalism is maintained under all circumstances
- Prepared to go the extra mile to achieve targets
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