Project Coordinator Burnley Together - the calico group

the calico group

Verified Company

Burnley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job details:

Job reference

REQ00124

Date posted
17/05/202 Application closing date
31/05/202 Location
Burnley
Salary

- £24,250 Pro rata

Contractual hours
30
Basis
Full time
Job category/type
Blank

Project Coordinator Burnley Together:

Job description

What you'll be doing

As the Down Town Coordinator with the Burnley Together Contact hub team you will meet and greet customers who access the Down Town facility.
Listening and building relationships with customers, getting to know the individual and what is a priority need for them whilst using a personled approach.
Develop knowledge and skills through partnership working with a wide range of professionals and services enabling you to identify services which are "best fit" to meet everyone's needs and ensure that their voice is always heard.
You will ensure that everyone has a positive experience through our services, advocating where necessary and collecting feedback, tracking, and monitoring their journey.
Oversee the day to day running of the Down Town facility, coordinating to ensure excellent communication between all four partners in the building.
Work with the Burnley Together coordinator to manage the building safely and ensure compliance is being always adhered to.
As a Down Town Coordinator you will need to be able to work in a fast paced environment, use relevant ICT systems, be resilient, and make the right decisions, considering the vulnerability and diverse needs of the customer whilst delivering the best possible outcomes.
You will be based at the Down Town Venue in Burnley Town Centre. However, you will also need to work at other Calico owned or operated locations as required.
Your hours of work would be 30 hours per week, Monday

Friday.

The salary for this role is £24,250 Pro rata.

This role is a temporary role until March 31st 2024, although we cannot guarantee a placement after this date The Calico Group is a growing business and we always look to retain our fantastic staff be that in other areas of the business should a role not be available at that time.
You can find more details on the role and key deliverables in the Role Profile.

What you will get in return

The opportunity to make a real difference to people's lives
Competitive salary
25 days holiday + 8 Bank Holidays
A fabulous wellbeing programme
Be part of a values lead culture
Quality learning and development opportunities
Join a unique and diverse group of companies with growth ambitions

There are so many more benefits to working for Calico Homes and the Calico Group, too many to mention Calico has a reputation both locally and nationally as an employer of choice, ranked 2nd in the "Inclusive top 50 UK Employers list" - an achievement we are exceptionally proud of.

What you'll need to be a success
The role requires knowledge, skills and experience in the following areas:

Qualifications

GCSE (grades c or above) in English Language and Maths

Knowledge

To be fully proficient in all aspects of those services delivered in partnership with the Burnley Together Hub, enabling you to resolve enquiries, where possible, at first point of contact.
To keep up to date with relevant policies and procedures.
Ability to coordinate several different tasks, at once, by prioritising your workload to achieve performance KPIs and deadlines.
Excellent working knowledge of relevant ICT systems to retrieve, create and maintain customer information, and provide data as required.
Excellent problemsolving skills, to make the right decisions, whilst considering the vulnerability and the diverse needs of the customer.
Ability to work in a calm and focussed way when under pressure.
Ability to work on your own and as part of a team.
Flexibility to travel to different community venues as required.

Experience

A passion for providing exceptional customer service, by resolving enquires at the first point of contact with a helpful, friendly and positive attitude.
A commitment to upholding and demonstrating The Calico Groups values and behaviours in everything you do and leading by example in your interactions with customers and staff.
Experience of dealing with difficult situations and helping vulnerable people in a professional, caring and solution focused way.
Be resilient, patience and have a passion to make a difference.
Excellent interpersonal and communication skills across a wide range of channels and audiences, including negotiating and influencing others.
Being flexible and adaptable in your approach to working in a fastpaced environment which is continually changing and evolving to meet the needs of the customer and service.
Highlight any training needs and be aware of own health and wellbeing, with the ability to ask for support when required.
Car driver (preferable but not essential.)

Ready to apply?
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