Change Management Lead - Ipswich, United Kingdom - WTW

WTW

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Change Management Lead

Ipswich, GB

March 25, 2024

As a Change Management Lead you will be responsible for ensuring that the Change management process governs all changes in the production environment to ensure business risk is minimized and understood.

You will also be responsible for the execution and ongoing improvements of the Change and Operational acceptance process.

The Role:

Responsible for the execution of the standardized process which fits the requirements of the organization and is measurable.
Responsible for the CAB agenda, weekly RFC review prior to CAB, successful management of weekly. CAB meetings, Change compliance controls, ongoing review, and closure of Change records.
Accountable for ensuring the RFC submitted meets the quality standards.
Accountable for ensuring communication requirements are followed.
Responsible for monitoring and identifying Key Performance Indicators (KPI's) concerns or improvements.
Develop and maintain Change dashboard.
Act as the expert for Change.
Responsible for the execution of Operational Acceptance through the change process to ensure modified and new services are transitioned successfully into businessasusual support model.

Requirements:

Previous management of ITIL process areas.
Minimum 5 years' experience in an ITIL role in a global organization.
Ownership of ITSM processes at the enterprise level.
Retain neutral position during process design, reporting, and continuous improvement.
Propagate culture of excellence.
ITSM Subject Matter Expertise in a global support operating environment.
Demonstrated IT service operations management leadership within a Fortune 500 scale operation or major international service solutions provider in a global 24 x 7 service delivery environment.
Proven ability to identify and customize industry best practices to fit the organization.
Strong analytical qualities with an eye for details.
Semitechnical Proficiency and Strong soft skills.
Ability to be decisive articulating process accountability, failure to process adherence, review feedback and analysis decision driving appropriate CAB member votes.
Strong understanding of Key Performance Indicators (KPIs) and how they impact operational performance.
Intimate understanding of the financial tradeoff of Key Performance Indicators (KPIs)
Previous change process ownership in a global hybrid support model with matrixed outsourced and insourced resources.
Previous configuration management t process ownership in a global environment using matrixed resources.
Balance the interest of the enterprise and operational design in continuous improvement activities.

At WTW, we believe difference makes us stronger.

We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day.

We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity

Our work style:

At WTW, we trust you to know your work and the people, tools and environment you need to be successful.

The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.

Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

You can also benefit from flexible working opportunities, such as part-time working, and will have control over your work-life balance.