Customer Service Advisor - Cardiff, United Kingdom - Blue Arrow Ltd

Blue Arrow Ltd
Blue Arrow Ltd
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.

They are looking for experienced Hybrid Customer Service and Call Centre Advisors to join their team in Cardiff.


It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all.


  • Salary: £14.02 per hour (PAYE)
  • Contract: Initially 36 months, with extension likely
Working Hours: 37.5hrs per week, Monday to Friday,

  • Location: Cardiff/Hybrid (2 days in the office, 3 days from home)
  • Training: Full training on site for 2 weeks
  • Benefits: 28 days paid holiday & pension

What is the Role?
You'll speak to customers on the phone making every experience a great one.


What do I need to be successful?

  • Previous experience working in a telephonebased Customer Service role (minimum 6 months).
  • Excellent IT skills lots of systems to learn and navigate.
  • Be able to work on your own initiative, be inquisitive, decisive, and able to see tasks through to completion.
  • Your communication and decisionmaking skills will be second to none and you'll have excellent attention to detail.

Vetting Requirements:


  • Proof of Right to work in the UK
  • Proof of National Insurance
  • NI Card, payslip or P60/P4
  • Proof of Address dated within the last 3 months
  • Driver/provisional License, Utility bill, Bank statement etc.
  • DBS (processed by Blue Arrow
  • External DBS accepted if on the update service)
  • Credit Check (processed by Blue Arrow)


Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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