- Educated to A level.
- NVQ level 3 Customer Service/ Business Admin or equivalent.
- Experience of working in a clerical/office environment or reception service.
- Administrative experience.
- Prioritising, planning and organising own tasks.
- Working within guidelines.
- Experience of dealing with difficult situations.
- Data entry experience and documentation.
- Experience of IT packages – Microsoft office.
- Previous experience of working in NHS.
- Understanding of confidentiality and data protection.
- Sound knowledge of office procedures.
- Understanding of customer service.
- Good working knowledge of Microsoft Office packages.
- Knowledge of the Trust including awareness of priorities.
- Knowledge of Trust information systems.
- Knowledge of Medical Terminology.
- An understanding of NHS targets and Trust priorities.
- Ability to work as part of a team.
- Excellent communication skills including telephone, email, face to face.
- Ability to organise and manage own time keeping to schedule and deadlines.
- Ability to use own initiative and work autonomously.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
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Endoscopy Administrator - Cambridge, United Kingdom - Cambridge University Hospitals NHS Foundation Trust
Description
We are looking for a two new members of the staff to join our expanding team in the Endoscopy Department. One will join on a permanent basis and the other on a fixed term/secondment. The Endoscopy Department offers a complete range of high-quality diagnostic and therapeutic endoscopic services to patients.
We are seeking a friendly, efficient and reliable individual to join our administrative team within the service. You should have clear and concise communications skills and be confident to communicate with patients over the telephone. Full training will be given to support you in the role.
We will consider flexible hours working hours.
Main duties of the job
The aim of the job role is to deliver and maintain an administrative service within the Endoscopy Department and to all its users; patients, relatives and colleagues. You will be responsible for the booking of both diagnostic and therapeutic Endoscopic procedures. You will ensure all national and local targets are met (including the cancer pathway). Duties will include booking scheduling endoscopic procedures, dealing with telephone enquiries, rotational work within the unit's recovery and reception area, sending Endoscopy pre-procedure preparation to patients, cancelling, manoeuvring and amending Endoscopy Lists and other activities that the department requires.
If you are interested in the role, and wish to discuss any aspects of the post, please do not hesitate to contact us.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
This vacancy will close at midnight on the 30th April 2024.
Interviews are due to be held on the 10th May 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
