Documents and Results Team Administrator - London, United Kingdom - Nexus Health Group

Nexus Health Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job summary

Nexus Health Group Job Description

POST Document & Results Management Administrator

LINE MANAGER/ TBC

SUPERVISOR

LOCATION Princess Street, but the post holder may be required to work at any of

Nexus locations.

JOB PURPOSE:

To ensure that the flow of documents and results coming in and out of Nexus is maintained to the required standard
To support Nexus to develop positive and effective working relationships and communication systems between Nexus and stakeholders.
To ensure patients are informed of any outcomes of their care as directed by the clinical team

MAIN DUTIES RESPONSIBILITIES

Input patient clinical and or social information from external providers into the practice clinical system, adhering to the practice policies and read codes
Process all results received adhering to the practice policies and read codes
Communicate with doctors on what action to take for certain medical letters
Use base knowledge of anatomical and physiological terms to find relevant codes
Enter coded information accurately and consistently
Update patient information held on the practice clinical system as required
Scan clinical letters, reports, referrals etc. into the system, process scanned documents according to the practice policies and procedures.
Process screening notifications
Mammograms & Bowel Screening

- ensuring correct coding and where appropriate correspondence sent to patient.

Process administrative queries and request from clinicians and patients.
Liaise with hospitals as required in regard to discharge, results, clinic letters etc.
Responsible for the management of the incoming post, ensuring all post is opened, stamped, and distributed to the appropriate team in a timely manner.
Arrange follow up contact as required adhering to practice policies
Give patients and clinicians information as required by practice protocol
Update clinical records wherever necessary and in accordance with practice guidelines.
Assisting GPs with queries relating to clinical document management
Assist in producing information for clinical audit as required.
Provide support to the Clinical Management team and wider practice as and when needed
To highlight to the Document and Results Management team supervisor any areas identified to improve service delivery
To deal with queries associated with the role
Undertake other administrative tasks within the role if required

The post-holder will:

Abide by the procedures and policies of Nexus Health Group
Maintain patient and data confidentiality
Work within the guidelines set by Nexus to ensure that the practice is safe, efficient and provides the best possible care for patients
Work in accordance with agreed standards of service delivery and within the team policies, procedures, and protocols
Ensure correct governance processes are adhered to in the handling and management of patient records and use of the electronic patient appointment system.
Maintain integrity in compliance with patient confidentiality and the Data Protection Act 201
Comply with the policies and guidelines around medical records
Ensure accurate read codes are used when entering data into the patients electronic records held within the Nexus clinical system.
Be proficient with a variety of electronic record systems required to undertake this role
Appropriately use practice equipment including IT software.
Use initiative and good judgement at all times.
Work effectively with the rest of the team in delivering the full scope of the Service.
Work professionally within Nexus Health Group and liaise competently at all times to ensure the best possible patient experience.
Communicate effectively with other team members
Communicate effectively with patients, and carers
Be prepared to involve a senior member of staff where appropriate
Work closely with the IT team to ensure all systems are operational.
Undertake any mandatory training as appropriate to the post and as directed.
Identify own personal training opportunities and inform line manager, keeping up to date with knowledge and practice.
Participate in Nexus Appraisal process to identify and discuss professional needs.

Communication

Communication will take place by way of meetings, phone calls, written communication, and Emails.
Empathy and insight are required during communication with patients and staff.
Recognise the need for alternative methods of communication to overcome different levels of understanding and cultural background.

Continue Learning and Development
- quality service.

As part of personal and organisational development feedback how the service is functioning and suggest ways of improving it
Assist in the development of resources for the practice e.g. local service guide
Identify and maintain own personal development

KEY WORKING Internal RELATIONSHIPS