1st and 2nd Line Technical Helpdesk - Lisburn, United Kingdom - Briggs Equipment

Briggs Equipment

Verified Company

Lisburn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity: 1st and 2nd Line Technical Helpdesk

Contract:
Permanent

Location:
Lisburn

Hours:
Monday - Friday 40 hours per week. Hybrid working available.

Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.

We have a
new opportunity for an
IT Technical Helpdesk to join our growing IT team in
Lisburn.

In this role you will be:

Processing of helpdesk calls in timely fashion.
Changing of the daily back up tapes.
Building of desktop & laptops using IT systems.
Actively monitor AV systems, ensure management & threat removal from equipment.
Escalate high volume or highrisk issues to the management team.
Documenting process steps of activities carried out and update as required.
Supporting technical projects from conception to implementation.
Identifying opportunities for continuous improvement interact with all other areas of the business.
As group expands you will be required to work with and support outsourced IT operations.
An understanding of parallel software used in other group companies.

What will help you to excel in this role:

IT support fundamentals / knowledge is essential, this will include desktop support experience, MS Windows 10 knowledge and MS Office 365 experience.
Processbased approach with a desire to see things through to completion.
Strong sense of customer focus.
The ability to manage own workload and be proactive in taking ownership of solutions through to completion.
Ability to travel occasionally across the NI and ROI for short periods to support projects / fix issues.
A desire to learn and improve across several different IT support elements.
SCCM & Intune knowledge.
Basic Network knowledge.

What you can expect from us:

Competitive base salary
Future development and career opportunities
Contributory pension scheme with employer contributions up to 6%
Profitshare bonus based on business performance
Paycare and eyecare health scheme
High street discounts

What's next

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.