Client Relationship Manager - Chester, United Kingdom - Solomon Investment Partners

Solomon Investment Partners

Verified Company

Chester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An experienced Client Relationship Manager is needed to join our team at Solomon Investment Partners based in Chester.

Solomon Investment Partners are innovative industry-leading experts in Property Investment, offering tailored investment opportunities across the UK. We specialise in exclusive off-market property investment.

If you are looking for a fantastic opportunity to join a well-established team, with fantastic career opportunities, in a rapidly growing and solid company, look no further

About the Role

As a Client Relationship Manager, you will be an integral part of the Client Care Team, ensuring that every one of our buyers has a positive sales journey with Solomon Investment Partners.

Key Responsibilities:

Build strong relationships with new and existing clients to ensure a smooth & efficient sale journey
Addressing any client concerns and escalating issues as appropriate
Engaging in regular contact with clients throughout their property purchase
Create and implement plans to build and improve marketing and communication with clients
Working closely with the Director of Client Care to monitor the progress of Developments and communicating these updates to the relevant buyers
Assisting with the creation and distribution of informative/educational materials to our client base
Proactively approach client concerns and problemsolve by utilising systems and speaking with case handlers
Reviewing online review platforms and addressing any negative reviews effectively to ensure a culture of learning and improvement within the company
Seeking customer feedback upon completion of a sale
Maintaining and auditing team spreadsheets and CRM systems to ensure that all information is input correctly and up to date
Providing reports and feedback to the Director of Client Care

Required Experience:

Experience as a relationship manager, in customer service, or a similar role with an ability to build and maintain strong client and business relationships
Excellent communication and interpersonal skills
You should have an empathetic and personable demeanour whilst also being able to have difficult conversations in a firm but fair manner
You will need to be able to communicate complicated information clearly and concisely
Good conflict resolution and problemsolving skills
Customeroriented
Excellent telephone manner
Ability to learn about complex products and services and accurately relay to the client in a clear and easy to understand manner
Ability to prioritise and manage workload
Ability to work under pressure with excellent attention to detail
Computer skills, Microsoft packages including Excel, Outlook and Word

Benefits: