Service Supervisor - Chelmsford, United Kingdom - Tesla
Description
What to ExpectService Supervisors are the front-line leaders of our Service operation.
They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.
- We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world's transition to sustainable energy.
To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
- Supervise the health and safety compliance across the center, setting the tone and always leading by example
- Oversee and lead Service Advisors and Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
- Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
- Motivate, lead and inspire the team in continuous improvements and efficiencies
- Conduct regular onetoones and feedback sessions with team members, providing constructive and clear coaching and following up on development plans and any personnel cases
- Identify any training needs within the team and arrange relevant training courses as required
- Identify any roadblocks disturbing work flow and ensure that each individual has the tools and training to perform their role successfully
- Ensure that work standards and available procedures are uptodate, accurate and that all work is compliant
- Hold daily meetings with the team, outlining expectations and workload for the day ahead
- Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
- Act as the main point of contact within Front of House and warehouse, connecting with customers directly if required to limit escalation cases
- Adopt new digital tools with ease and adapt quickly to new process changes
- Experience as a Lead Service or Parts Advisor within Tesla is preferred
- Proven ability to lead by example and be innovative with processes and efficiencies
- Analytical ability to understand and impact key performance indicators
- Problem solving initiative to fix problems when they arise, but also understand why and how they happened
- Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
- A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you're interacting with
- Have an interest in developing yourself as a people manager and continuously grow by actively learning, selfassessing and asking for feedback
- Possess the ability to build trust with your team and your Manager
- Digitally savvy ability to adopt and adapt quickly to new technology and systems
- Good knowledge of MS Office
- Able to communicate, read, and write effectively in the English language, and other local languages if required
- Must have and continue to maintain a valid driving license and safe driving record
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