Customer Service Officers - London, United Kingdom - Omega Recruitment

Omega Recruitment
Omega Recruitment
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Telephony agents who are trained on
Mitel and can deal with
Council Tax calls. Training on CT systems will be provided as will Mitel training if necessary. Looking for customer service experience and able to learn quickly on the job. I am particularly keen to get officers who can deal with Council Tax calls. Essentially they will be in the call centre taking residents' calls about Council Tax £11.92 to £13.03 DOE


This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric culture that puts customers at the heart of everything the Council does.

Working in a multi-skilled and multi-disciplined team the main areas of responsibility include

1.1 To be a point of contact for members of the public and deliver a high-quality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one

1.2 To be familiar with the Council's services, to respond to enquiries relating to numerous services and work with them to highlight and deliver improvements in customer journeys and experience

1.4 Have the ability to stay calm under pressure and deal with conflicting demands in sometimes stressful situations

1.5 To have an understanding of Council Tax processes to be able to deal with common enquiries

1.6 Detailed working knowledge of IT systems required to deliver services

1.7 To be accurate and have attention to detail to process payments for the Council and set up payment plans

1.8 To be the 'Voice of the Customer', set exemplary standards and work with services to improve standards and reduce unnecessary demand

1.9 To receive and check official documentation

1.10 To understand the needs of customers and have the ability to identify services customers may be interested in to upsell commercial arms of the business and encourage participation in consultations

1.11 Deal tactfully with complaints and work with colleagues to resolve and respond appropriately

1.12 To be proactive and keen to develop customer service skills


Job Types:
Full-time, Temporary contract

Contract length: 6 months


Salary:
£11.92-£13.03 per hour


Experience:

Council Tax: 1 year (preferred)


Work Location:
In person
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