Housing Officer - Sutton, United Kingdom - Omega Recruitment

Omega Recruitment

Verified Company

Sutton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract type:

Temporary 3-months:
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Sector: Housing:

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Location: Sutton:

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Full-time position:

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Hours Per Week: 37.50:
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Start Date:

August 2023:
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Start Time: 08:45:
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End Time: 17:00

Key Responsibilities

Respond appropriately to enquiries, comments or complaints made by residents, relatives and other agencies.
Provide excellent advice and information to residents on all matters in relation to their tenancy, Welfare Benefits, Universal Credit, tenancy sustainment, community development and olderpersons housing in a consistent and professional manner.
To act promptly and professionally in respect of all reports of antisocial behaviour and other breaches of tenancy conditions.
Promptly respond to all reports of domestic abuse and escalate these to the Domestic Abuse Officer and Housing Manager to ensure this is responded to appropriately.
To make low level rent arrears repayment agreements in line with our Rent Arrears Recovery Procedures and escalate high level arrears to the appropriate Housing Manager.
Enforce SHP's arrears recovery policy by undertaking proactive discussions with residents and signpost to the Welfare Support Officer to help residents

- maximise their income and reduce indebtedness.

Essential

Proven experience of providing excellent customer service.
Proven ability to provide accurate and cle responses to routine customer enquiries writing, face to face, via digital media or b telephone.
Communicate calmly, clearly and appropriately, in person and on the telephone with a wide variety of vulnerable people, especially in stressful and difficult situations/
Listens, anticipates and seeks to exceed t expectations and needs of our residents.
Ability to work as part of a team and on y own. Takes responsibility and is accounta personal behaviours, decisions and effectiveness.
Resilient, adaptable and solution focused
Proven ability to work methodically, follo agreed procedures and accurately record and information.
Competent in using Microsoft Office and Suite