Customer Renewals Officer - Birmingham, United Kingdom - Jonas Software

Jonas Software

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Description:
Customer Renewals Officer (CRB Cunninghams UK)

CRB Cunninghams are the market leader for the provision of cashless catering, identity management and payment systems to the UK state education sector, and we have been providing innovative software to this sector for the last 20 years.

We are the only UK software provider to offer their own identity management, cashless catering, and online payment solutions, supported by a national service and support team.

Our education solutions are used in over 3,000 schools across the UK to help them run efficient and effective meal and nutritional programs, as well as providing a cashless solution to aid in the payment of those items, to help reduce the use of cash and the issues associated with it.

Working for CRB Cunninghams:

We are a growing, enthusiastic company that employs talented individuals with interesting backgrounds, this makes for a happy and cooperative working environment
Many of our employees are long serving which gives you the opportunity to learn extensively from colleagues with considerable experience
Our product range makes life easier for our customers, so they are enthusiastic and excited to work with us
We are a close team and we try to share our success with our employees. We have regular social functions and encourage teams to work together
We expect your commitment but will respect your desire to balance home and work lives.

POSITION:
We are looking for a highly skilled and motivated individual to complement our Service Contracts team. Reporting to the Contracts Manager, you will be assisting in the management of our service contracts.

You will be responsible for managing assets and service contracts, along with contacting customers regarding renewals and payments and required data management.

This is an excellent opportunity for a self-motivated, reliable and methodical individual with great communication skills and is an excellent team player.

JOB RESPONSIBILITIES:

Renewing existing and creating new service contracts
Managing existing and adding new assets
Requesting and Chasing Purchase Orders numbers
Quoting ongoing support detail
Annual or multiyear
Advising clients on best actions for renewal of support contracts
Handling customer cancellation.
Speaking with clients regarding NPS survey feedback
Creating estate reviews for individual clients
Handling incoming and outgoing calls
Liaising with the sales/ account management team regarding ongoing support detail

JOB QUALIFICATIONS, SKILLS & EXPERIENCE:

An extended knowledge of the MS Office suite (Including Word, PowerPoint and Excel)
Desirable is an operational knowledge of CRB Cunninghams current product range and the UK Education sector.

PERSONAL CHARACTERISTICS:

Excellent written & verbal communication skills, when working with customers, partners and colleagues
High degree of initiative and selfmotivation to work autonomously producing highly accurate work
Ability to maintain composure when under pressure or faced with difficult situations
Excellent organisational skills
Persistent and resilient under pressure
Accurate, with high attention to detail
Team Player, with the ability to work under own initiative and willing to take personal responsibility for issues
Enthusiastic, motivated, empathetic, and professional
Able to manage multiple priorities
Proven ability to meet deadlines
Proven ability to problem solve and teach others

This is a fantastic opportunity to join our team at an exciting time in our growth. We are keen to hear from you if you think you could deliver exceptional standards in this critical role.

Salary will be commensurate with experience and job responsibilities. We offer excellent benefits.

Business Unit:
Cash Registers (Buccleuch) Ltd

Scheduled Weekly Hours:
37.5

Number of Openings Available:
1

Worker Type:
Regular

Career Site:

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries.

Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Austra