Legal Software Applications Analyst - Northampton, Northamptonshire, United Kingdom - Northampton General Hospital NHS Trust

Description

Are you looking for your next challenge in digital?

In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

As Clinical Applications Analyst, you will support the efficient delivery of the configuration, build and testing as part of the Electronic Patient Record (EPR) programme, focusing on the delivery to internal service level agreements.

You will also be responsible for ensuring the successful delivery of projects within the programme including implementations and changes.

As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence', you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.

Fixed term/secondment opportunity

You will have good problem solving, communication and organisational skills, along with experience of assisting a team within a digital healthcare environment.

Alongside this, you will have awareness of how computer systems support patient care will be essential as will experience of working in a system management role.

Delivery of an efficient, responsive, effective and customer focused service through the supervision of an applications support service team
Ensuring Clinical system downtime is minimised and associated risks are mitigated
Travel to the hospital site will be required.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey.

We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We have active Networks that promote and support colleagues from all backgrounds.
This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Deliver a high-quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.

Support the Digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust through your specialist knowledge.

Build and optimise configuration for new and existing clinical applications.

Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer.

Ensure that all changes to the system are reviewed and signed off as safe prior to implementation.

Using your knowledge of systems, work with stakeholders to ensure the effective integration of the clinical applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer-term business planning.

Use appropriate testing methodologies and systems to ensure patient and clinical digital systems meet trust and legislative requirements, particularly in support of upgrades, security patches, etc.

You will be an integral contributor to the identification and management of risk and issues throughout the development lifecycle, referring only to your manager where necessary.

Clinical Applications Improvement and Support

Independently assist the day-to-day system management and user support of these electronic patient systems post implementation and for managing those colleagues undertaking system administration and support duties.

Identify, in conjunction with stakeholders, any clinical risks associated with the use of clinical applications and electronic patient records.

Working closely with the Test Lead, to support the development of testing plans based on the complex workflow and system configuration requirements to ensure the systems are fit for purpose and meet clinicians needs.

Work closely with the Digital Transformation and Innovation team on upgrades and policies/procedures.

Assist in the implementation of the Group Digital Strategy, in line with Group, Trust and national priorities and initiatives, and leading digital techniques.

Contribute to the leadership and specialist knowledge in the implementation and delivery of your area of service modelled around agreed methodologies.

Deal promptly and efficiently with all patient identification and electronic records management issues in order to minimise clinical risk

Record and document day-to-day maintenance, faults and performance issues using an industry standard ITIL approach
Create account access and passwords within agreed SLAs, supporting team with knowledge and guidance as required

Participate in a Trust wide patient systems quality assurance and audit programme to optimise the clinical potential of systems.

Support the work to ensure that appropriate disaster recovery and business continuity procedures are in place for critical systems under your responsibility and that disaster recovery testing is performed in line with scheduled plans.

Performance

Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered.

Propose improvement to systems that are in place and routinely analyse and manage Digital resource utilisation in your area of responsibility in order to provide efficient and optimised digital services.

Carry out the regular compliance auditing undertaken to assure that the Group does not breach contractual or legal obligations.

Policies and Procedures

Through review, propose changes and support the maintenance of up to date policies, guidelines, standard operating procedures, and standards covering the use and management of all clinical applications, resources, and assets (physical and data).

Ensure that policies are kept up to date, are in line with national policy, standards, and guidance, and comply with all relevant legislative requirements.

Support with internal and external auditors to ensure that an appropriate Digital audit programme is in place, commensurate with risk and all accepted audit recommendations are completed promptly, seeking support only when necessary.

Support the Digital portfolio at local levels, developing partnerships, sharing best practice and integrating knowledge across the Group.
Build good relationships and ensure effective Digital partnerships with other organisations across the ICS, locally, regionally and nationally.

You will be able to communicate complex application based issues with clinicians, using plain English to enable accurate issue investigation and resolution.

Educations, Training and Qualifications
Educations, Training and Qualifications Educated to degree level or equivalent level of education, training or experience
Evidence of continuous personal and professional development

ITIL Certification or relevant experience or working in an ITIL environment
Evidence of experience or qualification in one or more of the following SQL / SQL Server, HL7 Interfaces, reporting tools (e.g. Business Objects),Windows Server Administration

Evidence of continuing professional development
Previous experience in an Digital support role
Experience of contributing to the development of policies and procedures

Contributing to digital clinical systems change/project while also developing and maintaining high standards of quality
Good systems development skills and technical knowledge across a broad range of clinical systems and software
Knowledge of digital healthcare standards and NHS datasets and their relationship to coding, finance and commissioning
Knowledge of clinical risk management policies and processes
Understanding of NHS Digital systems and services
Experience of developing and executing testing plans

Quality focused with an innovative approach and ability to solve complex problems
Ability to undertake duties effectively and to time in line with legislation, policies and procedures
Proficiency in the use of Digital tools, particularly Microsoft Office. Have experience of contributing to supporting an organisational wide Digital system
Be able to communicate about operational requirements for system management (e.g. performance monitoring etc)
Key Competencies/Personal Qualities and Attributes