- You'll work closely with the Senior Communications Manager to deliver targeted campaigns via email, SMS, direct mail and digital.
- You'll contribute to quarterly planning and strategy discussions, ensuring that we prioritise the most customer-focused and commercially impactful programmes.
- You'll work with creative agencies to develop campaign/communication messaging and creative.
- You'll manage the sign off process for copy/campaign creative, working closely with appropriate stakeholders.
- You'll work with our Marketing Automation Team to deliver your email and SMS campaigns/incident, migration & service comms via Salesforce Marketing Cloud, and other teams for social, digital and print work.
- You'll work with the CRM team to deliver in-life triggered email and SMS comms via customer communication platforms including OpenText.
- You'll work with our CRM and Marketing Automation team to create campaign reporting and review campaign performance.
- You'll work cross-functionally with Customer Experience, Billing, Product, Provisioning, Repair, Supply Chain and Digital teams to create and continually update our communications.
- Extensive knowledge of direct marketing – insight collection, strategy creation, campaign design and execution for test and learn, campaign evaluation – for online and offline channels.
- Commercial understanding – ability to identify and exploit opportunities for customer experience improvements and commercial impacts.
- Good analytical eye – able to pull together marketing reports and identify KPI trends. Understanding of data and logic to drive personalised communications desirable.
- Must be extremely detail-oriented, deadline driven, and able to multi-task and prioritise.
- Can work independently in a structured manner.
- Proven ability to work collaboratively in cross-functional teams.
- Ability to think clearly and calmly when faced with conflicting priorities/issues.
- A genuine desire to change the way things are done and put customers first.
- Enjoys a fast-paced working environment.
- Free TalkTalk broadband for all employees
- Electric car charging points available at our HQ.
- Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
- Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
- Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.
-
Communications Manager
3 weeks ago
Science Museum Group Manchester, United KingdomDo you have experience of internal, strategic or change Communications? Can you convert technical language to easy-to-digest messages, for a range of audiences? · About us · The Science and Industry Museum explores how ideas can change the world-from the industrial revolution to ...
-
Community Manager
3 weeks ago
PMR Manchester, United KingdomPMR are seeking a Community Manager for a brand new, iconic build to rent scheme in Manchester. You will be leading on the mobilisation and move in of the entire project as well as striving to engage the local community with the aim of making this schemethe best to live and visit ...
-
Senior Communications Manager
3 weeks ago
The Candidate Ltd Manchester, United Kingdom**Senior Communications Manager - £65,000 - Manchester (Felxi-Remote) - Consumer Services** · **A highly credible company is on the search for someone who can take the role as Head of Communications. If you have extensive marketing experience at a manager/senior manager level and ...
-
Client Communications Manager
3 weeks ago
BNY Mellon Manchester, United Kingdom**_Who we are_** · **_BNY Mellon Marketing & Communications_** · It's an exciting time to join the award winning BNY Mellon Marketing & Communications team. Our team is focused on delivering brand recognition, growth, increased client loyalty and employee engagement. We are a wor ...
-
Internal Communications Manager
3 weeks ago
Prescient Recruitment Group Ltd Manchester, United Kingdom**Role**: Internal Communications Manager · **Location**: Hybrid / Flexible · **Contract Type**: Full time · **Hours**: 8.30 am to 5 pm on Mondays to Friday · **Salary**: £38,000 - £45,000 · **Role**: · Reporting to the Marketing Director, working closely with the rest of the Mar ...
-
Communications Manager
1 week ago
UKROEd Manchester, United KingdomJOB TITLE: Communications Manager · RESPONSIBLE TO: Head of Operational Services · LOCATION: Based at UKROEd head office in Manchester City Centre · HOURS: 22.5hrs · SALARY: £44,000 FTE/£26,4000 · CLOSING DATE: 9/06/2024 · About UKROEd · UKROEd Ltd is a private, not-for-profit co ...
-
Communication Manager
2 weeks ago
AQA and AQA Affiliates Manchester, United Kingdom Full timeCommunications Manager · Fixed Term Contract 6 months · Guildford: £40,300 - £45,400 · Manchester: £38,700 - £43,600 · Smart Hybrid Working · One of our team members is out of office for a while and we need you, with your communications expertise and experience, to join the team. ...
-
The Bank of New York Mellon Corporation Manchester, United Kingdom**_Bring your ideas. Make history. _** · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody a ...
-
Communications Manager
4 weeks ago
UKROEd manchester, United KingdomJob DescriptionJOB TITLE: Communications Manager · RESPONSIBLE TO: Head of Operational Services · LOCATION: Based at UKROEd head office in Manchester City Centre · HOURS: 22.5hrs · SALARY: £44,000 FTE/£26,4000 · CLOSING DATE: 9/06/2024 · About UKROEd · UKROEd Ltd is a private, no ...
-
Communications Manager
10 hours ago
Network Rail Manchester, United KingdomBrief Description · An exciting communications manager opportunity has become available on a 12 month secondment / fixed-term basis within the North West route communications team. · The purpose of this role is to manage and deliver consistent and effective communications strateg ...
-
Marketing Communications Manager
2 weeks ago
EnerSys Delaware Inc. Manchester, United KingdomEnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional he ...
-
Strategic Communications Manager
2 weeks ago
General Medical Council Manchester, United Kingdom PermanentStrategic Communications Manager · Join our Strategic Communications team in Manchester and use your experience as a communications professional to help patients and those we regulate better understand what we do and how we do it. · We work with doctors, patients, and other stak ...
-
Stakeholder and Communications Manager
1 week ago
Department for Work and Pensions Manchester, United KingdomDWP are looking to fill 5 roles within stakeholder management and communication areas within some of the largest programmes across Government. Details about the various programmes in our Group can be found in the Candidate Information Pack. · As Stakeholder and Communications Ma ...
-
Community Liaison Manager, Ukraine
4 weeks ago
mag Manchester, United KingdomAbout the role · The Community Liaison Manager will report to the Technical Operations Manager (TOM). You will assist the Senior Management Team in country to ensure that MAG's approach to community participation in mine action is integrated into the planning and implementation o ...
-
Brand and Communications Manager
4 weeks ago
Inspired Energy Solutions Ltd Manchester, United Kingdom Full timeInspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. · To enable businesses to respond to the climate e ...
-
Communications and Events Manager
2 days ago
DF Capital Manchester, United Kingdom Full timeWHO WE ARE · We are DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical commercial finance solutions, our aim is to provide first-class customer service to help ma ...
-
Internal Communications Manager
2 weeks ago
NCC Group Manchester, United Kingdom £45,000Job Description Role: Senior Internal Communications Manager · a global community of talented individuals working together towards a safer future. · We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world sa ...
-
Community Administration Manager
20 minutes ago
Greater Manchester Mental Health NHSFT Manchester, United Kingdom SecondmentJob summary · The post holder is responsible for the delivery of high-quality management of the Administration Services within Manchester including , but not exhaustive of Administrative Supervisors, Medical Secretaries, Team Secretaries, Reception Services and Management Secret ...
-
Lead, Community Management
1 week ago
BT Group Manchester, United KingdomPress Tab to Move to Skip to Content Link · Function: Service · Unit: Business · This role is vital in delivering best in class customer service experience, focused on helping and supporting our Wholesale customers. · You'll ensure that you and your team have a culture that i ...
-
Senior Communications Manager
2 weeks ago
Charity People Manchester, United Kingdom £57,696 - £68,857Could you head up a phenomenal communications campaign to propel philanthropy and volunteering forward for one of the UK's leading universities? · In this brand-new role as Head of Campaign Communications , you'll provide strategic direction and operational oversight for an innov ...
Customer Communications Manager - Manchester, United Kingdom - TalkTalk
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
TalkTalk are the UK's leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.
The role
Customer Communications are experts in customer comms strategy. We work with our colleagues to create great customer experiences and uphold our brand values, to deliver our vision of having customers who love us, engage with us, and stay with us.
You'll enjoy being a key deliverer of this vision by supporting the Senior Marketing Manager in the creation and delivery of the strategy and comms targeted at our Consumer base. You will also benefit from variety in your responsibilities, working on campaigns across the customer lifecycle for multiple business areas.
You will be a self-starter, thrive on being part of a busy team and have the creative intelligence, ambition, and drive to deliver great results. Excellent people and communication skills with a 'can-do' attitude are essential and the ability to work directly with cross-function stakeholders and external agencies is key.
Your responsibilities
To be successful in the role:
What can we offer you ?
What to do next?
If this Customer Communication Manager role sounds like it could be for you, please apply and we will be in touch soon
Send me alerts about jobs like this.
Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
#J-18808-Ljbffr