Customer Service Advisor - Abingdon, United Kingdom - South Oxfordshire District Council

South Oxfordshire District Council

Verified Company

Abingdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

Customer Service Advisor

Salary and grade:
£24,760 - Grade 3 progression possible to Grade 4

Duration of role:
Permanent

Hours per week: 37 hours per week

Location:
Hybrid working - working at home and at Abbey House, Abingdon on a rota basis.

This is an exciting opportunity to join the Customer Service Team within South Oxfordshire and Vale of White Horse District Councils as we develop our new customer service centre to become a single point of customer contact for the councils.

We are at the start of a project to review all our customer transactions to make sure they really work for our customers by providing a quick, efficient, and consistent response.

We're also introducing our new CRM system, so these are exciting times for the team.

You'll be responsible for dealing with high volumes and sometimes complex customer enquiries on a range of issues related to our planning department, garden waste, revenues / benefits, and other services.

This role will suit you if you are resilient, enjoy variety and like to work in a fast-paced team environment.

You'll need to be able to absorb a lot of information, relay that information to customers and have a high level of attention to detail.

You'll also need to be flexible and eager to learn as over time we'll be looking for you to increase your knowledge and skills and take on enquiries about an increasingly broad range of services the councils provide.

Your skills, knowledge, and experience

A minimum of one year customer service experience
Previous telephone experience in a customer service environment taking inbound calls
Strong communication skills, both written and oral
Excellent listening skills

Your qualifications
Maths, English GCSE's (grade C and above) or an equivalent level of qualification or appropriate Customer Service experience

A full list of the main duties and responsibilities for this role can be found attached within the Customer Service Advisor job description.

**REF-207441