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Customer Service Resource Coordinator
2 weeks ago
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Coordinator - Human Resources
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Resource Coordinator
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Customer Service Resource Coordinator
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Concept Human Solutions Staines-upon-Thames, United Kingdom Full timeUNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £28,000One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast pac ...
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Resource Coordinator
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Resource Coordinator
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Resource Coordinator
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Resource Coordinator
3 weeks ago
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Resourcing Coordinator
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Housekeeping and Resource Coordinator
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Recruitment Resourcing Coordinator
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Customer Service Resource Coordinator
4 weeks ago
Concept Staines-upon-Thames, Surrey, United Kingdom £28,000UNDERSTANDING, SERVICE, TRUST · 3 Words that Guarantee Results in Recruitment · CUSTOMER SERVICE /HELPDESK REPRESENTATIVE · Egham/Staines Salary up to £28,000 · One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in t ...
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Scheduling Coordinator/resource Controller
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Central Resources Coordinator
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Resourcing and Training Coordinator
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Medical Resourcing Coordinator
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Auditor Resources Coordinator
3 weeks ago
Element Materials Technology High Wycombe, United KingdomOverview: · Element has an opportunity for a Auditor Resources Coordinator to join our team based in High Wycombe. This is a great opportunity to work with one of the fastest growing companies in the global Testing, Inspection & Certification sector. · **Responsibilities**: · - A ...
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Human Resources Coordinator
3 weeks ago
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Human Resources Coordinator
3 weeks ago
Highgate Wood Secondary School Haringey, United KingdomHR Coordinator · Required for as soon as possible · Salary Grade: Scale PO3, points 32 -35 · Salary Range: £38,385 - £41.586 per annum pro rata · Actual Salary: £38,348 - £41,371 per annum · Contract: Permanent · Highgate Wood School is looking to appoint a qualified, resourceful ...
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Resource Geology Coordinator
3 weeks ago
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Resource Coordinator - Egham, United Kingdom - Purple Placements
Description
Resource Coordinator Key Responsibilities1.Scheduling Management:
Oversee the dispatch and efficient control of schedules for engineers, including the management of PMVs, reactive and scheduled callouts, and quoted works.
Carry out system checks as a priority to ensure engineers are logged into resource management systems and on target.1.Operational Leadership:
Lead and mentor the scheduling team, providing guidance on complex scheduling matters and looking at continuous Service improvement.
Serve as a central point of contact between the Helpdesk and Service Engineers, offering support and facilitating smooth communication.1.
Client Engagement:
Liaise with engineers throughout the day regarding SLAs, working collaboratively to ensure RAMs, permits, and change requests are efficiently sent to customers and third parties.
Documentation and Reporting:
Assist in retrieving engineer Service Reports, ensuring accurate and timely documentation of service activities.
Raise accurate escalations in a timely manner, maintaining a keen focus on detail and client satisfaction.1.
People Management:
Manage Engineer Holiday/absence requests, ensuring smooth scheduling operations and adequate coverage.
Highlight and address training requirements for engineers, contributing to the ongoing development of the team.1.
Collaboration and Issue Resolution:
Liaise between internal departments to efficiently resolve customer issues and streamline communication channels.
Assist in identifying and resolving issues in normal operations, managing all communications for schedule disruptions.1.
Performance:
Monitor engineer responses to service calls during their duties, ensuring adherence to procedures and standards.
Assist in achieving performance targets, meeting SLAs, and actively supporting the continuous improvement and development of the service team.1.
Complaints Handling:
Handle complaints received with professionalism, ensuring all actions are reported to relevant management and contributing to the enhancement of service quality
1 General:
Manage relationships with Field Service Engineers (FSE's) to ensure effective collaboration and support.
Personal skillsDemonstrate effective action and follow-up on required activities.
Meticulous attention to detail and strong administration and organisational skills.
Commercial awareness and excellent customer relations and interpersonal skills.
Demonstrate the ability to take responsibility for key tasks.
Desirable skillsPossess experience with incident-based ticketing systems.
Have experience with CRM systems, with a preference for Microsoft Dynamics.
Ideally have experience with SAP.Collaborate closely with the Customer Service Manager to develop processes and best practices.
Bring experience working in the AV/VC technology arena and previous customer service experience.
