Customer Service Coordinator - Glasgow, United Kingdom - Edrington

Edrington

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Requisition Id:1822
Location:
Glasgow, Scotland, GB, G2 2LDAbout Edrington UK

Edrington UK is the UK's number one whisky supplier.

As part of the global Edrington group it is responsible for the sales, marketing and distribution of global brands such as The Macallan, Highland Park and The Famous Grouse in the UK marketplace.

As a distribution partner of Beam Suntory, Edrington UK also represents many of its brands in the UK, including Courvoisier, Laphroaig, Maker's Mark and The House of Suntory range of Japanese craft spirits

With offices in Glasgow and London, Edrington UK's customers range from major supermarkets and online retailers to the country's very best bars, pubs and restaurants.

At Edrington UK, we pride ourselves in being a people-first organisation.

We have been recognised as one of the UK's Best WorkplaceTM, as well as an official Great Place to Work for Women and Great Place to Work for Wellbeing.

Remuneration and Package

Salary £25,600 per annum
Annual Bonus
37 days holiday + 4 Giving More Days
Attractive pension
ShareSave scheme
Private Healthcare
Flexible working
Global wellbeing programme
Product Allowance

Position Summary

Due to an internal move within the Supply Chain team, an exciting opportunity has become available for a Customer Services Coordinator on a permanent basis, reporting to the Customer Services Team Leader for Edrington UK.

This role is responsible for ensuring all aspects of customer orders are fulfilled, across the whole Edrington UK portfolio of brands, delivering world class customer service to a wide range of UK based customers.

The Customer Services Coordinator will be a team player, supporting their peers and colleagues in the wider Supply Chain team in delivering our mission:
Excellent execution to the point of purchase.
Job Description

Key responsibilities of this role include:

Deliver industry leading customer service to our UK based customers
Engage effectively with both internal stakeholders and external customers and logistics partners
Drive towards exceeding key performance indicators on customer orders and claims management
To lead or participate in supply chain continuous improvement projects, as required

Skills and Experience