Customer Support Coordinator - Epsom, United Kingdom - TLP Consultancy Ltd

TLP Consultancy Ltd

Verified Company

Epsom, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Co-ordinator

Salary £28,000 £30,000
Hybrid working (3 days per week in the office)
Permanent
ASAP start
Near Epsom, Surrey (due to location own transport is beneficial)
Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle Scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)

Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.

Key responsibilities:

Use your personality and your excellent customer skills to deliver a memorable experience
Ensure the information you record in company systems accurately reflects the communications you have with customers
Make sure that advice you give is appropriate and relevant
Produce a fantastic quality of customer communication, adopting the right brand tone whilst using your skills to adapt to each customer as an individual
Be focussed on personal productivity and contribute towards the departmental Service Level Agreements by meeting/exceeding all individual and team targets
Work independently, within a framework, and make empowering decisions to deliver the right customer outcomes
Be engaging and have an ability to build a rapport with customers, business partners and colleague
Represent the client in a professional manner, ensuring that every customer communication is of the highest standard

Skills & Experience:

Excellent written and customer service skills is essential
PC literate
Common sense and openminded approach to dealing with queries
Be an ambassador for the customer's voice within the business
To be confident with a "customerfirst" mindset
Have great listening skills and a high level of attention to detail in everything you do
Have an enthusiasm for personal development goals