Client Services Advisor - Leeds, United Kingdom - MoreLife

MoreLife
MoreLife
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job title:
Client Services Advisor**
Location: Hybrid**
Hours: rota, working 37.5 p/w)

Reporting To:
Client Services Manager (CSM)

Key Relationships:
Clients, Practitioners, Direct Team Members**
Post may close early, if sufficient applicants received.

The Role:


Key responsibilities:
-

  • To be the SPA (Single Point of Access) for clients and health practitioners enquiring about any health lifestyles services.
  • To be responsible for all proactive telephone calls to clients to actively engage participants into the services.
  • Actively prioritise incoming calls and manage workload effectively.
  • Actively work to enhance your knowledge across all services.
  • Proactively providing a professional triage service
  • Ensure clients are contacted on the agreed touch points whilst on the service.
  • To manage referrals from healthcare professionals to the programmes.

Benefits:


  • 25 days annual leave and 8 bank holidays (prorata for parttime staff).
  • Company sick pay
  • Nest pension scheme
  • Death in service benefit.
  • Salary sacrifice for pensions
  • Contribution Towards Development Training
  • Employee Assistance Programme
  • Paid Professional subscriptions
  • Volunteering days
  • Workwear if required for the role.

For Essential & Desirable Criteria Please See attached document
Client Services

It is our policy not to use recruitment agencies.
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