Food Bank Adviser - Norwich, United Kingdom - Norfolk Citizens Advice

Norfolk Citizens Advice

Verified Company

Norwich, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an Office based Role.

Location:
Norwich Foodbanks Office-based

37 Hours per week Monday to Friday

Salary:
£24,301.20 per annum

Pension: 4.5% Employer Contribution

Annual Leave: 20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer)

Job Overview

You will collaborate with the Norwich Foodbanks and other teams to tackle underlying causes of poverty and hardships by providing accredited advice based on the individual client's needs.

This may also include some limited casework. The Food Bank Advisor will also train and support volunteers.

We aim to reduce their need for foodbank support in the future and enable them to develop resilience and self-confidence.

Main Responsibilities:

Ensure all advice complies with the organisation's Quality Standards, policies and procedures, including, but not limited to, confidentiality and GDPR
Maintain records on Casebook (our case recording and customer relationship management system) to ensure consistency, continuity and statistical monitoring.
Ensure feedback is obtained from users of the service
Produce reports, case studies and feedback for key stakeholders including funders and partner agencies
Collaborate with colleagues in NCA, Trussell Trust, and partner agencies to ensure the service availability

What we're looking for:

Excellent IT and telephone skills
Ability to work independently as part of a team
Ability to prioritise own work and meet deadlines
Ability to work flexibly to meet the needs of people using the service
Excellent communication skills and ability to build and maintain positive relationships with clients and colleagues

Drivers Licence and car is essential

We are a strong supporter of equality, diversity and inclusive practices.

Satisfactory clearance of a Disclosure and Barring Service check (DBS is required).

Job Types:
Full-time, Permanent

Pay:
£24,301.00 per year

Benefits: