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Kidderminster

    Receptionist - Kidderminster Medical Centre - Wyre Forest Health Partnership

    Wyre Forest Health Partnership
    Wyre Forest Health Partnership Kidderminster, United Kingdom

    4 weeks ago

    Default job background
    Permanent
    Description

    Job Summary

    To take on a variety of administrative tasks such as patient registration, appointment scheduling, ensuring accurate information management, and acting as the central point of contact for the medical team. This role involves liaising with different healthcare professionals within the practice, handling information dissemination, messages, and inquiries. The working hours can go up to 37 hours per week.

    Main Duties of the Job

    • Ensure a professional and polite greeting for all patients, visitors, and telephone callers at the practice's reception.
    • Answer incoming calls from patients and other healthcare professionals, redirecting them accordingly or taking messages.
    • Address administrative queries and requests from patients, serving as a link with clinicians when necessary.
    • Manage appointment scheduling through the clinical system.
    • Provide support to clinicians as needed.
    • Ensure accurate and efficient processing of repeat prescriptions following specific protocols.
    • Perform data entry for new and temporary registrations along with relevant patient information.
    • Scan and organize patient information in the electronic medical records system, including medical documents, hospital reports, and letters.

    About Us

    Wyre Forest Health Partnership is a successful and ambitious healthcare collaboration focused on delivering high-quality and innovative patient care. The partnership operates across multiple sites and is committed to continuous quality improvement and sustainability practices.

    Job Description

    Job Responsibilities

    • Professional and courteous handling of patients, visitors, and telephone calls at the practice.
    • Manage incoming phone calls by patients and healthcare professionals, taking messages or redirecting as needed.
    • Deal with administrative inquiries and patient requests, acting as a liaison with clinicians when required.
    • Coordinate appointment scheduling using the clinical system.
    • Support clinicians with various tasks.
    • Accurately handle repeat prescriptions according to established procedures.
    • Enter new patient registrations and relevant data into the system.
    • Organize and scan patient information in electronic records.

    Person Specification

    Personal Attributes

    Essential

    • Independently and collaboratively work with a team.
    • Adaptability to different work requirements and schedules.
    • Positive, resilient, and enthusiastic attitude.
    • Strong organizational skills.
    • Ability to maintain confidentiality and handle sensitive information.
    • Professional and reliable work approach.
    • Neat and presentable appearance.

    Desirable

    • Capability to travel to various WFHP sites.

    Experience

    Essential

    • Proficiency in IT.
    • Methodical and detail-oriented work style with excellent communication skills.

    Desirable

    • Prior experience in a similar role in a GP Surgery or Primary Care environment.
    • Familiarity with EMIS patient records system and Microsoft Office.

    Qualifications

    Essential

    • GCSE level education including Maths and English.

    Desirable

    • IT certification.
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