Riverside Hotel - Coleraine, United Kingdom - Andras Hotels

Andras Hotels

Verified Company

Coleraine, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

Andras Hotels is Northern Ireland's largest hotel group, and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

What is the job?

Reporting to the Restaurant Manager, you will be responsible for supervising all aspects of the Restaurant and Bar in the hotel.

You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports brand standards and hotel targets.

You will play a crucial part in the day-to-day running of the Food and Beverage operations - working as part of the Management Team, making sure the F&B department run smoothly.

You will assist the Restaurant Manager to ensure the team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times

Hours:

32 hour per week

Pay:

Up to £12.50 per hour, depending on age

What we offer

Discounted hotel rates at six thousand hotels worldwide
Health Care Cash Plan
Increased annual leave with service
Recruit a Friend Scheme
Employee of the Month Award
Staff meals while on duty
Discounted rate at Bodyscape Health Club based at Crowne Plaza

Andras Academy

Training & Development Programmes and progression opportunities within the Andras Hotels Group
Hotel Incentive scheme

About The Role

Your day to day

As a F&B Team Leader be the leader on shift during service
Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
Have full awareness of the hotel brand standards and your role as Team Leader in ensuring the F&B team follow through on these standards on a daily basis
Be present to meet and greet customers, checking requirements and passing on relevant information
Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations maintaining customer service at all times
Have full product knowledge of the facilities offered at the hotel
Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
Health and Safety management comply with company procedures and Safety Risk Audits
Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation
Other adhoc duties unexpected moments when we must pull together to get a task done.
Follow the policies and procedures of the department and the hotel
To participate in any training and personnel exercises designed to improve standards and performance
Perform other duties as assigned.

How do I deliver this?

Heartist Transforming" - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a "Heartist" in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

Make guests feel welcome
Make guests feel heartwarmed
Make guests feel incredible
Make guests feel like they belong.

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

**_
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job._**
Required Criteria

Experience within a Food and Beverage role
Proven experience of supervising and directing others, while demonstrating a handson approach
Customer service experience
Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team
Good communication and organisational skills

Skills Needed

About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful