Reservations & Operations Executive - Kent, United Kingdom - C&M Executive Recruitment

C&M Executive Recruitment
C&M Executive Recruitment
Verified Company
Kent, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Reservations & Operations Executive
This successful travel company have more than 40 years experience operating worldwide holidays.

As a Reservations & Operations Executive you will be working in a small team dealing with enquiries, supporting customers throughout their booking journey and assisting with the organisation and operation of the holiday from start to finish.


Reservations & Operations Executive - Role and Responsibilities

  • Assist customers from their initial enquiry, through to making the necessary travel, hotel and transfer arrangements for their holidays and assisting until the return to the UK.
  • Ensure all bookings and customer details are accurately recorded in the reservation system.
  • Liaise with suppliers to confirm bookings, prepare documents and deal with any amendments arising.
  • Assist with handling & resolving customer issues arising.
  • Attend travel shows to promote the worldwide products as required.

Reservations and Operations Executive - Key Skills/Experience

  • Experience within the travel industry in sales, operations or customer service.
  • Preferably experience of working to sales targets.
  • Exceptional telephone manner and customer service skills with experience of customer care / complaint handling and resolution.
  • Excellent verbal and written communication skills and strong numeracy skills.
  • Strong accuracy & attention to detail.
  • Ability to manage and prioritise workload to deal with a range of tasks with changing priorities.
  • Flexible approach with ability to work under pressure and to deadlines.
  • Strong worldwide destination knowledge, specifically with Australia, New Zealand, North America & South Africa.

Reservations & Operations Executive - Additional Information:

  • Salary £27,500 plus bonus.
  • Hybrid working 4 days from home, 1 day office based.
  • Monday to Friday 9 to
  • Rural location, ability to drive essential.
  • Fabulous bespoke product small friendly team.
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