Customer Service Advisor - Norfolk, United Kingdom - rthirteen recruitment

rthirteen recruitment

Verified Company

Norfolk, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The company

From humble beginnings as a small family business, the company has seen fantastic growth over the last 40 years & now have an impressive team of passionate individuals, who thrive in the fast-paced environment and continuously drive towards business goals.

They are a company with exciting plans for the future & a real commitment to their employees.

The day to day

Answering incoming customer telephone calls, resolving issues and processing orders as required.
Engaging with customer browsing company websites, via webchat, and provide support and advice.
Collaborating with external teams to align customer objectives, requirements, strategies, customer support and resolve daily issues.
Investigating and resolving complex customer issues that have been passed on my junior team members.

You will have/be

Previous customer service experience, B2B is desired.
Computer literate with working knowledge of Microsoft Office.
Sound communication and skills with an excellent telephone manner.
Accurate, thorough & wellorganised with strong attention to detail.
A natural, problem solver with a proactive approach and the ability to raise issues and suggest improvements.
SAP and Salesforce experience would be beneficial, but not essential.

This is a full time, permanent position working 37.5 hours per week, Monday to Friday, with a hybrid of office and remote working.

The offered salary for this opportunity is £24,500 per annum.

**How to apply