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Customer Service Representative - Bristol, United Kingdom - Enterprise Rent-A-Car

Enterprise Rent-A-Car

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that's grown into the largest global mobility provider in the world.

Enterprise Rent-A-Car has an exciting opportunity for Customer Service Representatives at our Bristol locations.

The Customer Service Representative provides a superior, friendly, and efficient transaction (at time of rental and return) using the companyapproved sales and service techniques.

He or she facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience.

The Customer Service Representativeperforms all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

Employees will work shifts consisting of weekdays, weekends, and evenings based on a 45 hour contract, more information on working patterns to be discussed during the interview.

(Branch Opening hours are days a week)

Example rota could be any shift within the hours of

Weekdays-1200 to 2330

Weekends

1000 to 2200

Salary £10.50/Hour

Responsibilities:

Use company approved sales and service techniques when determining customer needs
Sell optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Review all charges at the time of vehicle return and ensure customer satisfaction
Answer the phones to assist customers in a in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Some driving involved transporting cars to and from local branches in the South West if needed.
Some car preparation involved when needed

Qualifications - A full Driving License with no more than 3 points