Jobs
>
Hartlepool

    Receptionist/Administrator - Hartlepool, United Kingdom - Tees Esk and Wear Valleys NHS Foundation Trust

    Tees Esk and Wear Valleys NHS Foundation Trust
    Tees Esk and Wear Valleys NHS Foundation Trust Hartlepool, United Kingdom

    3 weeks ago

    Default job background
    Fixed-Term
    Description

    Job summary

    We are looking to recruit a Receptionist to join our busy Adult Mental Health Reception Team based at Stewart House, Church Street, Hartlepool.

    This is a fantastic opportunity to join a friendly and supportive service. This is a very busy and dynamic work environment and as a Receptionist you will also have multiple responsibilities. Previous Reception / Clerical experience and customer service is essential.

    The successful candidate will also have multiple responsibilities including greeting service users on arrival, managing phone calls, dealing with people who may be upset and distressed, managing records, building and ordering responsibilities, as well as utilising electronic systems and supporting the front of house services. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.

    Main duties of the job

    Greeting service users, families and carers on arrival at reception and directing to appropriate waiting area/member of staff

    Dealing with telephone enquiries from service users, families and carers and forwarding to the appropriate member of staff or taking messages accurately and communication these in an appropriate and timely manner

    Act at all times in the best interest of patients and service users recognising the potential vulnerability of all service users and acting in accordance with trust procedures for safeguarding

    About us

    We are the Mental Health NHS Trust for Tees Esk and Wear Valley.

    From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

    We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

    We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

    We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

    Job description

    Job responsibilities

    Please see the job description and person specification attached to the vacancy which outlines the main duties and responsibilities of the role.

    Additional informal enquiries to:

    Carol Longstaff/Admin Co-ordinator - or

    Sarah Churchill - Locality Admin Manager - or

    Person Specification

    Qualifications

    Essential

  • Key skills in literacy and numeracy Level 2or O Level / GCSE in Maths and English grade C or above or willingness to work towards within an agreed timescale
  • ITQ Level 2 or equivalent or willingness to work towards within an agreed timescale

    • Desirable

  • Diploma/NVQ Level 2 in Business Administration or Customer Service

    • Experience

    Essential

  • Experience working in an administrative role in an office environment

    • Desirable

  • Experience working in an administrative role for a clinical team

    • Skills and Knowledge

    Essential

  • Understanding of confidentiality and the associated legal and policy requirements
  • Working knowledge of Microsoft Office applications (Word, Excel and Outlook
  • Demonstrates good customer service skills when dealing with potentially distressing situations
  • Demonstrates good organisational and time management skills including ability to prioritise effectively
  • Can perform effectively whilst dealing with interruptions

    • Desirable

  • Copy type accurately at a minimum speed of 35wpm.

    • Personal Attributes

    Essential

  • Able to remain calm and productive under pressure
  • Able to work flexibly and co-operatively as part of a team

    • Desirable

  • Committed to continual quality and service improvement
  • Able to work in accordance with the Staff Compact and Trust Values and Behaviours
  • Hartlepool & Stockton Health Ltd

    Receptionist / Administrator

    3 weeks ago

    Hartlepool & Stockton Health Ltd Hartlepool, United Kingdom

    McKenzie House Surgery is looking to further expand its administration team and are looking to recruit Receptionist/Administrators hours TBC both full time and part time positions will be considered. · The successful applicant will be required to deliver an effective and efficien ...

  • Tees, Esk and Wear Valleys NHS Foundation Trust

    Receptionist/administrator

    3 weeks ago

    Tees, Esk and Wear Valleys NHS Foundation Trust Hartlepool, United Kingdom

    We are looking to recruit a full time Receptionist to join our busy Adult Mental Health Reception Team based at Stewart House in Hartlepool However, you must flexible and able to travel to and from other TEWV sites to provide support as required. · This is a fantastic opportunity ...

  • Hartlepool & Stockton Health [H&SH]

    Receptionist / Administrator

    2 weeks ago

    Hartlepool & Stockton Health [H&SH] Hartlepool, United Kingdom

    Main Responsibilities Provide a professional, courteous and efficient point of contact for McKenzie Group Practice / Gladstone House Surgery for patients seeking health information or healthcare assistance. Answer general enquiries from patients/agencies/healthcare workers in a p ...

  • The Headland Medical Centre

    Receptionist/administrator

    3 weeks ago

    The Headland Medical Centre Hartlepool, United Kingdom

    To ensure that the reception area of the Practice runs smoothly, provides a high level of service to Patients, Doctors, Nurses and other members of the Practice team. ...

  • Hartlepool & Stockton Health [H&SH]

    Receptionist / Administration Clerk

    3 weeks ago

    Hartlepool & Stockton Health [H&SH] Hartlepool, United Kingdom

    Job Summary Undertake all aspects of reception and administrative duties across all McKenzie Group Practices, including potential lone working. Undertake these duties without direct supervision, working within broad procedural guidelines. Ensure that total confidentiality is main ...

  • Tees, Esk and Wear Valleys NHS Foundation Trust

    Receptionist/Administrator

    3 weeks ago

    Tees, Esk and Wear Valleys NHS Foundation Trust Hartlepool, United Kingdom Fixed-Term

    Job summary · We are looking to recruit a Receptionist to join our busy Adult Mental Health Reception Team based at Stewart House, Church Street, Hartlepool. · This is a fantastic opportunity to join a friendly and supportive service. This is a very busy and dynamic work environ ...

  • St. Hild's Church of England School

    Administration Assistant/receptionist

    3 weeks ago

    St. Hild's Church of England School Hartlepool, United Kingdom

    St Hild's school is one of six primary and secondary schools within the NEAT Academy Trust family of schools. At the heart of our trust is the aim to nurture, educate, achieve and transform the lives of all young people within the communities we serve across the North East. We ha ...

  • IntraHealth

    Receptionist /administrator

    3 weeks ago

    IntraHealth Peterlee, United Kingdom

    **Part Time, **15 hours per week **Permanent** · IntraHealth is one of the UK's leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes a ...

  • The Skills Academy

    Receptionist/administrator

    3 weeks ago

    The Skills Academy Billingham, United Kingdom

    Receptionist/Administrator · Job reference · REQ0000819 · Date posted · 04/04/2023 · Application closing date · 16/04/2023 · Location · The Skills Academy Billingham, TS23 3ET · Salary · £16,847.17 Actual Salary (FTE £20, H13 · Package · Permanent · Contractual hours · 37 · Basis ...

  • IRIS

    Receptionist/administrator

    3 weeks ago

    IRIS Billingham, United Kingdom

    Responsibilities: · - Greet and welcome visitors in a professional and friendly manner · - Answer and direct phone calls to the appropriate staff members · - Schedule appointments and manage the office calendar · - Perform order entry tasks and maintain inventory records · - Assi ...

  • The Jeya Group Ltd

    Administrator/receptionist

    3 weeks ago

    The Jeya Group Ltd Middlesbrough, United Kingdom

    We are looking for Receptionist/Administrator that will provide administrative support to the Integrated Vulnerable Persons Model. · **Duties and Responsibilities**: · 1. Undertake a range of tasks e.g. reception duties, answering telephone, face to face enquiries, liaising with ...

  • Stokesley Surgery

    Receptionist / Administrator

    3 weeks ago

    Stokesley Surgery Middlesbrough, United Kingdom

    At Stokesley our reception and administative team work together to cover all aspects of reception and admin duties. The role will involve working at the reception desk, answering telephones, dealing with queries from patients and healthcare professionals. You will also have the o ...

  • Riverside Medical Practice

    Receptionist/administrator

    3 weeks ago

    Riverside Medical Practice Stockton-on-Tees, United Kingdom

    **Job Summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visito ...

  • Nunthorpe Multi-Academy Trust Limited

    Receptionist / Administration Assistant

    3 weeks ago

    Nunthorpe Multi-Academy Trust Limited Redcar and Cleveland, United Kingdom

    Receptionist · Grade C - Salary Points 5 - 6 · Actual Salary £20,471 - £20,814 per annum (£23,500 - £23,893 per annum full time equivalent) · Term Time Only plus 5 days - 37 hours per week Monday - Thursday, Friday) with some flexibility of hours to meet specific work demands. · ...

  • North East Podiatry

    Receptionist/administrator

    3 weeks ago

    North East Podiatry Sunderland, United Kingdom

    We have an exciting opportunity available to join our Healthcare team as an Administration Assistant / receptionist supporting the administration functions, including covering a busy reception area. · We are looking for a dynamic, enthusiastic person with a flexible approach to p ...

  • Adkins & Cheurfi Recruitment

    Receptionist/administrator

    3 weeks ago

    Adkins & Cheurfi Recruitment Houghton le Spring, United Kingdom

    **Adkins & Cheurfi Recruitment are recruiting for a Receptionist / Administrator on behalf of an events and entertainment venue in Houghton-Le-Spring.** · About the end hirer: · The venue is excellent for all types of events, including exhibitions, product launches, dinners, conf ...

  • Corepeople

    Receptionist/administrator

    3 weeks ago

    Corepeople Durham, United Kingdom

    Receptionists / Administrators required for two 12-18 month roles. One is for Durham City and one for Bishop Auckland. The Durham role can be 20 hours per week or full-time and the role in Bishop Auckland is full-time. · **The Role** · Working for a charity who support people wit ...

  • FNH Hotels Ltd

    Receptionist/administrator

    3 weeks ago

    FNH Hotels Ltd Belmont, United Kingdom

    We are looking to recruit a full-time Senior Receptionist/Admin. You will be working five days per week on two different shifts, 7am to 3pm and 2.30pm to 10.30pm varying week to week to suit the business needs this includes alternate weekends · As a SeniorReceptionist / Admin, yo ...

  • Hartlepool Borough Council

    Administrator Receptionist

    2 weeks ago

    Hartlepool Borough Council Hartlepool, United Kingdom

    **Vacancy Details**: · **Summary** · **Location**: · - Community Drugs Team Centre**Region**: · - North East England**Job Type**: · - Permanent**Category**: · - Admin / Secretarial / Customer Services**Date Posted**: · - 16/02/2023**Reference**: · **Description**: · CHILDRENS & J ...

  • Corepeople

    Receptionist / Administrator

    2 weeks ago

    Corepeople Tyne and Wear, United Kingdom

    Administrator /Receptionist required for a 10 month maternity cover role in Gateshead. Working hours are full-time Mon-Thurs and Friday. · **The Role** · Duties will include answering and directing calls, typing, scanning, filing and some document control and invoice processing t ...