Lead Claims Handler - Milton Keynes, United Kingdom - NHBC

NHBC
NHBC
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Salary:
£37,000 - £42,000 + up to 20% bonus per annum


Working Location:
Milton Keynes


Closing Date:06/01/2023**At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose_ _to raise standards in housebuilding and protect homeowners.


Why you should join us


We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working.

We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly.

We don't promise we can offer you exactly what you want, but we are always happy to talk
flexible working.


What we offer:


  • 27 days annual leave (plus bank holidays) and a holiday purchase scheme
  • Generous pension scheme, with an employer contribution of up to 10.5%
  • Life Assurance (x4 salary)
  • Subsidised private medical insurance
  • Cycle to Work scheme
  • Employee discounts platform, including gym discounts
  • 24/7 employee assistance programme supporting your mental wellbeing
  • 2 days volunteer leave
  • Equalised maternity, paternity, adoption leave and pay for all new parents

What you'll be doing


The Lead Claims Handler oversee the claims life-cycle - planning meetings, tracking against key milestones, providing updates supported by reports and management information, dealing with and resolving day to day queries, liaising with the consumer (homeowner) and customer (builder/HA), along with any appointed external consultants.


  • Responsible for the endtoend management of high value/complex claims. Agree key milestones and ensure progress is tracked and effectively reported on.
  • Appoint and monitor the project team to ensure that everyone is clear on their responsibilities and expectations so that progress is effectively measured, and all parties involved are effectively communicated to. Facilitate milestone meetings, record actions and updates within the project plan, flagging up any risks and issues.
  • Assessing information for the initial project planning stage including policies, leases, expert reports, as well as following up on reports and other key documents as the claim progresses.
  • Communicate with the consumer (or third party such as managing agents), ensuring timely updates on progress.
  • Ensure reserving pipelines are updated and accurate within authority limits or escalated for approval, including the preparation of Large Loss reports.
  • Ensure that recoveries are effectively and efficiently managed. Where there is a builder liability issue, liaise with the Recoveries team to ensure that NHBC recovers all costs associated with the claim.
  • Review complaints and complaint outcomes to ensure that the project plan takes account of issues that have been raised.
  • Prior claims handling experience within the claims environment
  • Demonstrable administrative and project management skills
  • Strong verbal and written communications skills
  • Proven negotiation skills with attention to detail

Education and Qualifications

  • ACII or CILA qualified or working towards qualification. (Desirable)
Potential applicants are sometimes put off if they don't meet 100% of the requirements.

We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.


Your future with us
We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you're ambitious, driven and hard-working you will succeed with us. We'll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.


Our inclusive culture
We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work.

We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination.

We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

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